Dynamic hospitality professional with proven expertise in event coordination and customer service excellence at prestigious venues like W Hotel South Beach. Skilled in effective communication and problem-solving, adept at enhancing guest satisfaction and streamlining service operations. Demonstrated ability to multitask in fast-paced environments, ensuring memorable experiences for diverse clientele and Focuses on understanding customer needs
Experience in service for weddings
Plate it for dinner, bar mitzvahs, and big groups like corporations for breakfast, lunch, and dinner.
Respond to guest inquiries or requests promptly and courteously.
Efficiently and professionally serve food and beverages to guests during events.
Ensuring all dietary needs are met
Making fresh drinks as a bartender depends on the package from the event.
Being a barkback as needed.
Clean and maintain tables, taking food and drink orders.
Monitor guest satisfaction by working together as a team.
Help with the coordination of timing for meal service and transitions between courses.
Faena Theater
Guide guests to their respective seating
Explaining the dynamic of the show.
Proving their menu, list of wine, spirits, cocktails, as well as different dishes on the menu.
Find out about their preferences for recommendations.
Making sure they are satisfied with the service.
Server for breakfast, lunch, and dinner, and brunch on weekends.
Walking guest through the buffet section and explaining how it works.
As well as busser, food or drink runner to assist colleagues when needed
A coffee shop representative trained by Panther Coffee as a barista.
Preparing all types of coffee and beverages, such as smoothies, tea, matcha, protein shakes, and food.
Stocking supplies daily, such as throwing out expired produce.
Pricing merchandise.
Cleaning and restocking for the next shift.
Providing professional customer service when taking orders.
Processing payments accurately using a cash register, POS systems, or mobile payments.
Pool and Beach Restaurant Hostess.
Greet guests as they arrive, offering them towels, water, sunscreen, menus, and any information they may need about the facilities, such as pool and restaurant hours.
Refreshing the lounge chairs.
Assist the server by taking food and drink orders, cleaning and clearing tables, and bussing or running food and drinks as needed.
Make sure that guests are comfortable.
Customer service representative, performing general office duties such as filing, answering the phone, and financial calculations such as amount due, interest charges or any rewards.
Prepare and analyze financial statements, balance transfers, and calculations.
Identifying trends and discrepancies the customer might have with their credit card
Ensuring that all transactions are accurately
Guiding customers through the right department to assist with inquiries, etc.