Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuliana Solorzano

Sunrise,FL

Summary

Dynamic hospitality professional with proven expertise in event coordination and customer service excellence at prestigious venues like W Hotel South Beach. Skilled in effective communication and problem-solving, adept at enhancing guest satisfaction and streamlining service operations. Demonstrated ability to multitask in fast-paced environments, ensuring memorable experiences for diverse clientele and Focuses on understanding customer needs

Overview

13
13
years of professional experience

Work History

W Hotel South Beach

Banquet Server
Miami, FL
04.2014 - Current

Experience in service for weddings

Plate it for dinner, bar mitzvahs, and big groups like corporations for breakfast, lunch, and dinner.

Respond to guest inquiries or requests promptly and courteously.

Efficiently and professionally serve food and beverages to guests during events.

Ensuring all dietary needs are met

Making fresh drinks as a bartender depends on the package from the event.

Being a barkback as needed.

Clean and maintain tables, taking food and drink orders.

Monitor guest satisfaction by working together as a team.

Help with the coordination of timing for meal service and transitions between courses.

Cocktail Server

Faena Hotel Miami Beach
Miami, FL
03.2019 - 03.2023

Faena Theater

Guide guests to their respective seating

Explaining the dynamic of the show.

Proving their menu, list of wine, spirits, cocktails, as well as different dishes on the menu.

Find out about their preferences for recommendations.

Making sure they are satisfied with the service.

Habitat Restaurant

1 Hotel South Beach
Miami Beach, FL
05.2020 - 06.2022

Server for breakfast, lunch, and dinner, and brunch on weekends.

Walking guest through the buffet section and explaining how it works.

As well as busser, food or drink runner to assist colleagues when needed

Barista Miami Joe Coffee

Loews Hotels
Miami Beach, FL
01.2020 - 02.2022

A coffee shop representative trained by Panther Coffee as a barista.

Preparing all types of coffee and beverages, such as smoothies, tea, matcha, protein shakes, and food.

Stocking supplies daily, such as throwing out expired produce.

Pricing merchandise.

Cleaning and restocking for the next shift.

Providing professional customer service when taking orders.

Processing payments accurately using a cash register, POS systems, or mobile payments.

Hostess

Mandarin Oriental Hotel
Brickell, FL
01.2014 - 09.2015

Pool and Beach Restaurant Hostess.

Greet guests as they arrive, offering them towels, water, sunscreen, menus, and any information they may need about the facilities, such as pool and restaurant hours.

Refreshing the lounge chairs.

Assist the server by taking food and drink orders, cleaning and clearing tables, and bussing or running food and drinks as needed.

Make sure that guests are comfortable.

Financial Accountant Analyst

City Bank
San Jose, Costa Rica
01.2012 - 12.2014

Customer service representative, performing general office duties such as filing, answering the phone, and financial calculations such as amount due, interest charges or any rewards.

Prepare and analyze financial statements, balance transfers, and calculations.

Identifying trends and discrepancies the customer might have with their credit card

Ensuring that all transactions are accurately

Guiding customers through the right department to assist with inquiries, etc.

Education

Certificate -

Westchester Dental School
New York, NY
01-2011

Some College (No Degree) - English Language

Westchester Community College
Valhalla, NY
01-2009

Skills

  • Clear, effective, and empathetic communication
  • Individual player assessment
  • Competitive mindset cultivation
  • Problem solving, identify issues quickly, and find practical solutions
  • Patience is required when dealing with difficult, frustrated customers, or under pressure
  • Multitasking in a busy flow
  • Prepare to work long hours or heavy physical work

Timeline

Habitat Restaurant

1 Hotel South Beach
05.2020 - 06.2022

Barista Miami Joe Coffee

Loews Hotels
01.2020 - 02.2022

Cocktail Server

Faena Hotel Miami Beach
03.2019 - 03.2023

W Hotel South Beach

Banquet Server
04.2014 - Current

Hostess

Mandarin Oriental Hotel
01.2014 - 09.2015

Financial Accountant Analyst

City Bank
01.2012 - 12.2014

Certificate -

Westchester Dental School

Some College (No Degree) - English Language

Westchester Community College
Yuliana Solorzano