Yuliana Zavala
Coatesville,PA
Summary
Proven Sales Manager at Aaron’s Lease to Own, adept in customer service and increased sales revenue through strategic planning and exceptional relationship-building. Leveraging clear communication and bilingual abilities, consistently exceeded sales targets, demonstrating a persistent commitment to excellence and team leadership.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk
A Duie Pyle
Parkesburg, PA
11.2023 - 08.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Sales Manager
Aaron’s Lease to Own
Joliet, IL
03.2018 - 10.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Cashier
El Guero
Crest Hill, IL
08.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master Of Science - Criminal Justice
Joliet Junior College
Joliet, ILGED -
Joliet Junior College
Joliet, IL05.2018
Skills
- Certified Forklift Driver
- Data Recording
- Clear Communication
- Goals and performance
- Verbal and written communication
- Bilingual in Language
- Customer Service
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
A Duie Pyle
11.2023 - 08.2024
Sales Manager
Aaron’s Lease to Own
03.2018 - 10.2023
Cashier
El Guero
08.2016 - 03.2018
Master Of Science - Criminal Justice
Joliet Junior College
GED -
Joliet Junior College