Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yulianela Crespo

Naples,FL

Summary

Dedicated, self- motivated, professional, with excellent communication skills Assistant Property Manager, enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Marketing. Resourceful problem solver with strong computer skills. Successful career history comprising more than 9 years offering full utilization of professional expertise to a growing corporation.

Overview

18
18
years of professional experience

Work History

Assistant Community Director

Highmark Residential
06.2022 - Current
  • Manage administrative functions like month-end close and contract preparation.
  • Collect rent for 240-unit property and maintained 2% and under delinquency rate.
  • Conduct property checks and address violations with residents.
  • Oversee facilities maintenance and repairs to improve resident quality of life.
  • Develop and implement unique and engaging activities for residents.
  • Provide leadership, guidance and support to staff members.
  • Lead tours to highlight property features to prospective tenants and answer questions.
  • Prepare and process applications, initial payments and security documentation for new residents.
  • Handle marketing.
  • Answer calls with a positive customer service
  • Handle tenant complaints promptly and appropriately, calling in repairmen and other vendors.
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Resolve conflicts between tenants regarding noise, encroachments and parking and other.
  • Verify income, assets and expenses and completed file tracking sheet for each applicant.
  • Establish strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalate major issues to property manager for immediate remediation.
  • Work closely with Compliance in LIHTC

Assistant Property Manager

Aspen Square Management
08.2014 - 06.2022
  • Handle marketing.
  • Kept accurate records of all resident and tenant correspondence.
  • Answer calls with positive customer service
  • Handle tenant complaints promptly and appropriately, calling in repairmen and other vendors.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments parking, and others.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Verified income, assets, and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to the property manager for immediate remediation.
  • Showed apartments to potential tenants and answered community questions.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Boosted occupancy % by leveraging market knowledge and successful promotional strategies.
  • Worked with the property that was under the LIHTC program for 1 year.

Leasing agent

The Brittany Apartments, Winkler
06.2012 - 08.2014
  • Followed Low Income Housing Tax Credit guidelines
  • Phones/ manage leads/ manage complaints, work orders, etc.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.

Front desk

Bergtold's Chiropractic Clinic
01.2012 - 06.2012
  • Electronic data entry
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.

Office assistant

First Class Auto, Davis Blvd
09.2010 - 01.2012
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Assisted with sales and collections

Medical Assistant

Naples Medical Center, WIC, 4008th
12.2009 - 04.2010
  • Patient registration and care, insurance verification.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Office assistant

Tourneau Jewelry
09.2005 - 12.2006
  • Maintaining the office in place, entering sales and keeping track of all products
  • Completed clerical tasks

Education

BBA - Business Administration

Keiser University
Fort Myers
06.2024

Medical Assistant

Technical Career Institute
Miami, FL
12.2009

Highschool Diploma - Health care

South Miami Senior High School
Miami
06.2006

Skills

  • Excellent communication and interpersonal skills
  • Microsoft Office, Excel, Power Point
  • Policy and Procedure Enforcement
  • Telephone Etiquette
  • Tenant Screening
  • Collections Procedures
  • Property Tours
  • Dispute Handling
  • Violation Resolution
  • Renewals Management
  • Rent Collection

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Community Director

Highmark Residential
06.2022 - Current

Assistant Property Manager

Aspen Square Management
08.2014 - 06.2022

Leasing agent

The Brittany Apartments, Winkler
06.2012 - 08.2014

Front desk

Bergtold's Chiropractic Clinic
01.2012 - 06.2012

Office assistant

First Class Auto, Davis Blvd
09.2010 - 01.2012

Medical Assistant

Naples Medical Center, WIC, 4008th
12.2009 - 04.2010

Office assistant

Tourneau Jewelry
09.2005 - 12.2006

BBA - Business Administration

Keiser University

Medical Assistant

Technical Career Institute

Highschool Diploma - Health care

South Miami Senior High School

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Yulianela Crespo