Yulibeth Pineda Fombona
Charlotte ,NC
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
2026
2026
years of professional experience
Work History
Customer Service
QuikTrip
04.2022 - Current
- Bolstered client satisfaction by providing attentive customer service during events.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Managed registration process efficiently, providing excellent customer service to attendees.
- Personalized customer service guidelines and performance measures specific to branch.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Increased member satisfaction by providing exceptional customer service and support.
Cleaning Services
Johnny Leyva
2018 - 2023
- Coordinated with other departments to ensure timely completion of special projects or requests for additional cleaning services.
- Reduced complaints from residents by providing timely and efficient cleaning services.
- Supported business growth through consistent delivery of high-quality hood cleaning services to new and existing customers.
- Enhanced customer satisfaction by providing exceptional floor maintenance and cleaning services.
- Enhanced guest satisfaction by providing thorough and efficient room cleaning services.
- Gained extensive knowledge of dry cleaning services offered to provide accurate information to customers upon inquiry.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Education
High School Diploma -
West Mecklenburg
Sunset Road Skills
I have great communication skills I love cleaning I’m kind of like a neat freak when it comes to cleaning , I love meeting new people also I love helping , I am fluent in English and Spanish
Languages
English
Native or Bilingual
Timeline
Customer Service
QuikTrip
04.2022 - Current
Cleaning Services
Johnny Leyva
2018 - 2023
High School Diploma -
West Mecklenburg