YULIEN RODRIGUEZ

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• Processed customer orders quickly and accurately for timely delivery.
• Documented waybill data and dimensions and weights of cargo in computer database.
• Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
• Followed requirements and regulations for dangerous goods handling.
• Verified shipments against documents to maintain accuracy.
• Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Provided tracking information to enable clients to monitor progress of shipments.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Arranged delivery or storage of goods at destinations.
• Calculated weight, volume or cost of goods to be moved.
• I use TMF, C2C, FOOT PRINT and other systems with tracking spreadsheets to monitor information about customers, shipments and commercial activities.
• Negotiated with carriers to secure best possible rates for clients and control costs.
• Coordinated with shipping and transport companies on behalf of clients.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Advised customers on transportation options, types of carriers or shipping routes.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Delivered prompt service to prioritize customer needs.
• Trained staff on operating procedures and company services.
• Understood FAA, TSA and airport regulations and verified compliance.
• Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
• Answered phone calls and responded to customer emails.
• Scheduled deliveries and pickups according to customer needs.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Managed customer accounts and invoicing.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Checked packages and merchandise for damage and notified vendors.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Printed and inserted documents and labeled tabs to complete binders for customers.
• Examined cargo and freight shipments to check goods' condition.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Entered shipping information into computer system and estimated freight and postal rates.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Worked well in team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with strong work ethic.
• Organized and prepared billing documentation.
• Prepared electronic daily field observation reports and summary reports.

Service include ocean freight forwarding, contract logistics, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, coordination of purchase orders and customized management services.

Role as export specialist is to facilitate movement of products, equipment and materials out of country, across ocean, in accordance with organizational policies and procedures, and to comply with relevant local, national and international laws and processes.

In addition, provide customer service , rates, document production, accounting, agent interaction, and problem solving.

Essential Functions:

Prepare and coordinate the necessary documentation for the efficient, cost-effective and lawful execution of all export activities.

Communicative with export related authorities, customers and suppliers, in all relevant territories and countries, to ensure efficient, positive and lawful relations, support and activities.

Obtain spot rates when necessary.

Communicate, correspond with overseas agents and clients in a timely manner, to include: pre-alerts, rate requests, shipments status, etc.

Track shipments and update customers/agents of status.

Create and maintain customer files.

Create customer invoice and approve payables.

Accurate data entry and document upload into the system.

Obtained competitive rates and space with steamship lines, railways and trucking companies.

Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.

Verified shipments against documents to maintain accuracy.

Documented bill of lading data and dimensions and weights of cargo in computer database.

Followed requirements and regulations for dangerous goods handling.

Arranged delivery or storage of goods at destinations.

Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.

Handled pricing and routing for over international shipments.

Stayed on top of shipment locations and current status to update offices and customers.

Calculated weight, volume or cost of goods to be moved.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Developed and maintained courteous and effective working relationships.

Developed team communications and information for meetings.

• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Negotiated with carriers to secure best possible rates for clients and control costs.