Yulienis Dacal
Summary
Certified training professional with strong focus on team collaboration and achieving results. Skilled in curriculum development, leadership, and performance analysis. Known for adaptability in changing environments and reliability in delivering impactful training programs. Strong interpersonal and communication skills enhance team synergy and drive success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level store manager position. Ready to help team achieve company goals.
Overview
2027
2027
years of professional experience
Work History
Certified Training Manager
Murphy USA
04.2021 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Collaborated effectively within a team environment to deliver support and guidance.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Facilitated daily operations by collaborating effectively with team members.
- Demonstrated enthusiasm for acquiring new knowledge and fostering personal growth.
- Optimized time management strategies to ensure timely completion of all tasks.
- Demonstrated exceptional organizational skills and attention to detail in all tasks.
- Enhanced communication skills by engaging in regular interactions with diverse individuals.
- Mastered and integrated new technology and software applications with agility.
- Cultivated and sustained professional relationships characterized by courtesy and effectiveness.
- Coached team members individually to enhance their skills and achieve professional growth.
- Collaborated with management to align training initiatives with organizational goals and objectives.
Store Manager
Murphy USA
2016 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, coordinating restocks to maintain optimal product availability.
- Trained and developed staff on customer service standards and operational excellence.
- Implemented loss prevention strategies to reduce shrinkage and enhance profitability.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Monitored sales performance, analyzing trends to drive effective merchandising initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Crew Trainer
McDonald's
09.2008 - 05.2011
- Trained new crew members on operational procedures and customer service standards.
- Delivered feedback to improve performance and ensure compliance with safety regulations.
- Assisted in inventory management, ensuring stock levels met operational demands.
- Facilitated team meetings to enhance communication and workflow efficiency.
- Monitored daily operations to maintain quality control and service speed.
- Collaborated with team members to create a positive work environment focused on customer satisfaction.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every needs
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Provided coaching and mentoring to employees.
Education
Bachelor of Science - Electronics
IPVC Mariana Grajales
Santiago De Cuba, Cuba 2000
Skills
I have been working with the company since 2011 with a lot of experience I started as a cashier,I am a store manager for almost 10 years and been a CTM for 4?years achieving many awards during my career like Principal award in many occasions, I won silver tier on circles of start for two consecutive year my store won 2 priority awards on 2024 i had been part of the hurricane response team i take care of the district when DM be on time off I help to training staff and set new store locations opening in 6 occasions of large format I have been helping running 2 sites for about 4 month
Timeline
Certified Training Manager
Murphy USA
04.2021 - Current
Crew Trainer
McDonald's
09.2008 - 05.2011
Store Manager
Murphy USA
2016 - Current
Bachelor of Science - Electronics
IPVC Mariana Grajales