YULIENNY PASCUAL

My role in Human Resources (HR) involves managing and facilitating the relationship between an organization and its employees. One of my main responsibilities here is recruiting, hiring, and onboarding new talent, as well as implementing policies and procedures to ensure a positive work environment. I

ensure that the organization functions smoothly and ethically in its interactions with its workfororce.

• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

• Submitted for prior authorization with required documentation to appropriate funding source.
• Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
• Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
• Reviewed authorizations from payer to determine approved or denied items.

Responsibilities:

1. Patient Intake: Coordinate the admission process for new patients, ensuring accurate and timely collection of essential information.

2. Documentation: Maintain meticulous records of patient demographics, insurance information, and medical history to ensure compliance with regulatory standards.

3. Communication: Serve as the primary point of contact for patients, families, and healthcare professionals, facilitating effective communication to address inquiries and provide necessary information.

4. Verification of Insurance: Verify insurance coverage and authorization, collaborating with insurance

providers to secure necessary approvals for home health services.

5. Referral Management: Receive and process patient referrals, collaborating with healthcare professionals to gather required documentation for admission.

6. Scheduling: Coordinate patient visits by liaising with field staff, ensuring schedules align with patient needs and agency resources.

7. Collaboration with Clinical Team: Work closely with clinical staff to ensure seamless transition of patients from intake to ongoing care, fostering a collaborative and patient-centered approach.

8. Quality Assurance: Implement and adhere to quality assurance protocols, ensuring all documentation meets regulatory and organizational standards.

9. Education and Support: Provide patients and their families with relevant information about home health services, answering questions, and offering support during the intake process.

10. Continuous Improvement: Actively participate in meetings and training sessions to stay informed about industry trends, regulatory changes, and best practices, contributing to the continuous improvement of intake processes.

• As a Certified Manager I prioritize guest care and experience through costumer service, my roll is to encourage my team to perform an outstanding job and meet the goals we have establish for our store
• Count out cash drawers at end of each shift and logged profits into computer system
• Handle customer complaints, questions and inquiries
• Educate new team members on proactivity, company policies, procedure and costumer satisfaction
• Making and answering phone calls regarding costumer questions or feedbacks about their experience