YULIESKA GARCIA

Scheduling Coordinator | At Home Care Solutions | Altamonte Springs, FL

05/13/2026 – Present

Developed and maintained daily schedules for all caregiver shifts using HHAeXchange and Paycom.

Collaborated with Payroll to ensure accurate employee timekeeping and pay.

Processed onboarding and enrollment for new HHA and CNA hires.

Managed monthly schedule production and day-to-day staffing coordination.

Coordinated staffing, tracking, and follow-ups to ensure client services were provided as scheduled.

Maintained and updated scheduling databases and employee records.

Communicated schedule updates and changes to caregivers and staff.

Coordinated with HHAs, CNAs, case managers, administrators, clients, and families in a positive and professional manner.

Recruited and advertised for HHA and CNA candidates to meet staffing needs.

Provided on-call support and arranged coverage for call-outs and uncovered shifts.

Managed multiple priorities in a fast-paced healthcare environment while maintaining accuracy and professionalism.

Utilized HHAeXchange, Paycom, Microsoft Excel, Word, Outlook, Zoom, Microsoft Teams, and data-entry systems

• Answered 100+ request messages per day and dispatched trucks to appropriate locations on time
• Created detailed work orders for drivers to reduce errors, including accurate information on address and vehicle size needs
• Addressed customer concerns and questions, maintaining in-depth knowledge of company policies to minimize need to redirect calls
• Facilitated team meetings for a project to increase revenue for company

• Analyze application data to assess performance and uncover problems for Clash of Clans and Clash Royale
• Monitor data processing, quality assurance, and development activities.
• Conducted user regression and other tests on products and components.

• Analyzed social media data & strategically advised clients increasing brand exposure by 13%
• Researched emerging news cycles & integrated popular stories benefitting each client's online presence
• Completed detailed performance reports on digital marketing campaigns and produced original social media content to grow an audience

• Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
• Single-handedly created customer service representative training manual, reducing onboarding process from 8 weeks to 6 weeks
• Prepared monthly reports on customer satisfaction