Yuliet Grave De Peralta
Ocala,FL
Summary
Accomplished Sales Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Known to effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Grievances & Appeals Administrator
UnitedHealthcare - MCNA Dental
01.2023 - Current
- Developed appeals functions, policies and procedures and documentation to train and support Grievance and Appeal Coordinators and Administrators.
- Maintained confidentiality of patient finances, records, and health statuses.
- Investigate, summarize findings, present cases, and obtain resolution from designated sources at UnitedHealthcare for all assigned benefit-related cases within legally required timeframes and in accordance with all applicable state regulations.
- Collaborate with the legal department regarding hearing requests before an Administrative Law Judge.
Assistant Store Manager
Cox Communications
11.2021 - 01.2023
- Supervised and evaluated staff to develop skills, identify growth opportunities, and develop action plans to help attain advancement.
- Collaborated with boundary partners to help enhance partner relationships and expand contacts and opportunities.
- Assisted Solutions Specialists in meeting standards for customer service, sales and quality.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns and escalations to significantly raise customer satisfaction ratings.
- Bench Strength Management Development 2022 Graduate
Solutions Specialist
Cox Communications
07.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Meet and exceed targets regarding customer experience, sales and retention.
Sales Support Manager
AT&T Mobility
01.2018 - 07.2021
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
- Developed and led group training courses to align with corporate sales and service goals.
- Chosen as Red Hat Support Team member to travel to other sales centers to train associates transitioning from Technical Support to Sales.
Customer Service Sales Representative
AT&T Mobility
01.2014 - 01.2018
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Business Management
College of Central Florida
Ocala, FL06.2024
Associate of Arts - Liberal Arts And General Studies
College of Central Florida
Ocala, FL12.2021
Skills
- Performance Monitoring
- Coaching and Mentoring
- Goal Setting
- Sales Growth
- Cost Control
- Sales Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grievances & Appeals Administrator
UnitedHealthcare - MCNA Dental
01.2023 - Current
Assistant Store Manager
Cox Communications
11.2021 - 01.2023
Solutions Specialist
Cox Communications
07.2021 - 11.2021
Sales Support Manager
AT&T Mobility
01.2018 - 07.2021
Customer Service Sales Representative
AT&T Mobility
01.2014 - 01.2018
Bachelor of Science - Business Management
College of Central Florida
Associate of Arts - Liberal Arts And General Studies
College of Central Florida
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