Yuliet Rodriguez
Woodstock,GA
Summary
A detail-oriented professional with over 10 years of experience in managing medical records, information systems, and front desk operations. Proven track record at Pediatric Physicians PC, adept in records management and front desk operations. Fluent in Spanish, I excel in customer service, ensuring efficient healthcare delivery by leveraging computer skills and a deep understanding of healthcare regulations. Demonstrated ability to improve patient care through effective collaboration and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Medical Administrator
Pediatric Physicians
Alpharetta, GA
06.2016 - Current
- Manage the accounts due for collections and work with families in collecting balances.
- Assist patients by greeting and helping them in person or on the telephone; scheduling appointments; maintaining records and accounts.
- Process the release of medical records for patients to other offices including lawyers and insurance companies.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Maintain operations by following policies and procedures reporting needed changes.
- Keep track of specific reports to keep the schedule flowing for nurses and doctors and apply charges accordingly to no shows and others.
- Answer all incoming calls and redirect them to the appropriate person or distribute messages.
- Train incoming new employees.
- Verify patient's personal and medical information and verify insurance that includes various private insurances and Medicaid.
- Collect copayments, balances, and process private pay payments.
- Working closely with the doctors, nurses, care coordinators, medical and billing departments to improve patient care.
Medical Records Specialist
HealthMark Group
Temple, TX
10.2023 - 06.2024
- Processed medical records requests in a high volume and fast paced environment; concentrated on Attorney's requests.
- Customer service: answering calls assisting requestors and patients with their requests and questions.
- Abided by HIPAA guidelines while ensuring the confidentiality of PHI.
- Maintained consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts.
- Provided feedback regarding request volume and perceived issues.
- Attended to general office duties.
Medical Receptionist
Clinica Union
Atlanta, GA
08.2015 - 06.2016
- Scheduled appointments, answered phones, collected payments, gathered insurance and any other information needed to check patients in and out; maintained a professional and welcoming environment at the front desk.
- Monitor office supplies stock and place orders when necessary.
- Locate, review, and update paper and computer files for the Medical Assistant and provider.
- Assign specific codes to medical superbills.
- Manage systems such as Medical Manager and Prime Suite.
Lead Teacher
Primrose Schools
Roswell, GA
08.2011 - 08.2015
- Provided care for and taught infants in a variety of learning styles, including sign language.
- Maintained feeding and daily schedules while ensuring the school’s curriculum and safety procedures were followed at all times.
- Communicated with parents daily via electronic progress notes and verbal conversation in order to provide assurance of infant well being.
- Gathered materials and supplies while strategically planning for the needs of children.
Education
Associate of Science - Health Information Technology
Cambridge College of Healthcare & Technology
12.2022
Bachelor of Science - Health Sciences
Clayton State University
05.2020
Associate of Science - Healthcare Administration
Georgia State University
05.2015
Skills
- Bilingual (English & Spanish)
- Possess 7 years’ experience in healthcare administration as well as strong knowledge of medical terminology, medical insurance plans, and healthcare policies
- Effective communication and interpersonal skills
- Ability to maintain a positive working environment as well as provide excellent customer service
- Leadership in demonstrating responsibility, initiative, guidance, and encouragement for others
- Proficient with computers and software, able to implement EMR systems and train staff on usage
- Ability to multitask and manage various situations efficiently
- Creative and strong problem solving skills
- Data Security
- HIPAA Regulations
- Epic EHR
Languages
Spanish
Native/ Bilingual
References
Excellent References Provided by Request.
Timeline
Medical Records Specialist
HealthMark Group
10.2023 - 06.2024
Medical Administrator
Pediatric Physicians
06.2016 - Current
Medical Receptionist
Clinica Union
08.2015 - 06.2016
Lead Teacher
Primrose Schools
08.2011 - 08.2015
Associate of Science - Health Information Technology
Cambridge College of Healthcare & Technology
Bachelor of Science - Health Sciences
Clayton State University
Associate of Science - Healthcare Administration
Georgia State University
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