Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuliia Kolpakova

Tucson,AZ

Summary

Hardworker, highly organized, proactive and punctual with team-oriented mentality. Responsible worker ready to apply education in the workplace. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Barista

Coffee Shop
Kyiv, Ukraine
09.2022 - 06.2023
  • Making coffee drinks, cocktails.
  • Communicating with clients,identifying needs,complying with loyalty rules.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

District Manager

Bauer
Kharkiv, Ukraine
12.2020 - 02.2022
  • Oversaw regional and local sales managers and staff.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Supported sales team members to drive growth and development.
  • Developed and significantly grew assigned territory 94 % within first year.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.

Sales Coordinator

Bauer
Kharkiv, Ukraine
07.2018 - 12.2020
  • Managed daily operations, client relations and IT.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Conducted market research to identify potential customers for sales campaigns.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Executed efficient, successful sales team meetings to keep sales managers informed and focused on closing new deals.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Directed and supervised staff performance.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.

Sales Manager

Bauer
Kharkiv , Ukraine
10.2013 - 07.2018
  • The products improved the quality of life of clients.
  • Coached, developed and motivated team to achieve revenue goals.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Prepared sales production reports for senior management.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Executed and created strategic sales plans to expand customer base and extend global reach.

Education

Master of Science - Logistics Management

Kharkiv National Aerospace University
Kharkiv,Ukraine
02-2014

Bachelor of Science - Business Management

Kharkiv National Aerospace University
Ukraine,Kharkiv
05-2012

Some College (No Degree) - English Education

Ability English
Sydney, Australia

Some College (No Degree) - English Education

Pima Community College
Tucson, AZ

Skills

  • Beverage Preparation
  • Espresso Machine Operation
  • Speedy and Efficient
  • Excellent Math Skills
  • Safe Food Handling Practices
  • Team Player
  • Active Listener
  • Positive and Professional
  • Professional Demeanor
  • Cash Register Operation
  • Conflict Mediation
  • Client Relationship Management
  • Staff Management
  • Direct Sales
  • Rapport and Relationship Building
  • Bilingual in Russian and Ukraine

Languages

Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Polish
Elementary

Timeline

Barista

Coffee Shop
09.2022 - 06.2023

District Manager

Bauer
12.2020 - 02.2022

Sales Coordinator

Bauer
07.2018 - 12.2020

Sales Manager

Bauer
10.2013 - 07.2018

Master of Science - Logistics Management

Kharkiv National Aerospace University

Bachelor of Science - Business Management

Kharkiv National Aerospace University

Some College (No Degree) - English Education

Ability English

Some College (No Degree) - English Education

Pima Community College

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Yuliia Kolpakova