Yuliia Koshova

• Managed logistics assets for timely and cost-effective delivery of cargoes
• Supervised logistics functions and operations.
• Analyzed customer feedback and provided solutions to improve customer service.
• Promoted brand at industry events and through ongoing networking efforts.
• Promotion of company services on social networks.

SMM management.

• Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Assisted in resolving customer complaints and grievances.
• Utilized dispatch software to enter customer orders, deliveries and receipts.

• Lawfully cleared merchandise through customs per client and government requirements.
• Calculated daily exchange rates and taxes due for goods and commodities.
• Identified and gathered commercial and international data, documents and rulings upon clients' requests.
• Provided expert advice on laws, describing government requirements for transporting imported goods.
• Lead facilitator for customer issue resolution related to service performance and cargo issues.
• Reviewed international and domestic invoices for and cargo shipments.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Coordinated with shipping and transport companies on behalf of clients.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Obtained necessary import and export licenses and permits for shipments.
• Researched and prepared product cost and trade compliance reviews for clients.
• Advised customers on transportation options, types of carriers or shipping routes.
• Insured cargo against loss, damage or pilferage.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Analyzed customer feedback and provided solutions to improve customer service.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled and organized delivery routes.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Managed customer accounts and invoicing.
• Utilized customer feedback to improve customer service.