Yuliia Long

• Lead branch operations and a team of bankers, consistently exceeding performance goals—currently at 200% of annual target with one quarter remaining.
• Deliver client-first results by addressing financial needs and providing tailored solutions.
• Mentor and coach bankers through structured 1:1s, role-plays, and leading by example.
• Drive deposit and lending growth through proactive outreach, consultative conversations, and business development initiatives.
• Enhance client loyalty by promoting direct deposits and offering personalized credit and lending solutions.
• Represent the bank’s brand through social media presence, local events, and community engagement.

Leadership & Recognition

• Recognized for outstanding leadership and team development, fostering a culture of accountability and motivation.
• Distinguished as a leading sales contributor, consistently surpassing targets and ranking among the top performers.
• Guided bankers through lending certifications and professional training.
• Demonstrated community leadership through branch initiatives and outreach.

• Supported the Financial Center Leader managing three branches, with direct oversight of one of the busiest branches.
• Drove production and growth, elevating team performance and achieving significant results.
• Led by example, fostering a high-performing and collaborative environment.
• Assisted in mentoring and developing team members, ensuring consistent quality and performance.

• Delivered exceptional client experiences, converting one-time clients into lifelong banking relationships.
• Educated clients on bank products, services, and promotions.
• Facilitated account openings, loans, wire transfers, deposits, and withdrawals while maintaining confidentiality.
• Identified client needs and referred opportunities to appropriate strategic partners.
• Managed vault operations, overseeing incoming/outgoing cash, balancing totals, and coordinating branch cash orders.

• Assessed customer financial needs and recommended products and services.
• Supported account openings and lending processes (personal, auto, home equity).
• Processed transactions, handled complaints, and ensured confidentiality.
• Built strong client relationships, promoted new products, and referred clients to strategic partners.

• Managed applications, background checks, and references for tenants.
• Coordinated property repairs, maintenance, and move-in/move-out activities.
• Collected rent payments and ensured smooth daily operations of properties.

• Delivered exceptional customer service and assisted with merchandise ordering, stocking, and department management.
• Resolved customer concerns and achieved the highest level of approved credit applications.
• Increased hourly sales goals by 150% and consistently ranked among top performers in customer service and sales.