Yuliia Miroshnikova
Hampton,VA
Summary
Creative Bartender with 5 years of experience serving wine, liquor and beer in Cafe Resturant environments. Reliable, hardworking and skilled in assessing customer needs and expectations.
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
7
7
years of professional experience
Work History
Barman
P.P. Ukraine Center
2021.03 - 2022.02
- Completed regular bar inventories and daily requisition sheets.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Head Waitress
P.P. Ukraine Center
2014.09 - 2021.03
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for pizzeria restaurant with social relevancy and intentionality.
Education
Associate of Arts - Food Technology And Processing
Cherkasy Commercial Technical School
Cherkasy, Ukraine01.2019
Associate of Arts - Bartending
Cherkasy Commercial Technical College
Cherkasy, Ukraine01.2016
High School Diploma -
Kropyvna High School
Kropyvna, Ukriane03.2014
Skills
- Monitoring Alcohol Consumption
- Food Delivery and Service
- Room Cleaning
- Maintaining Clean Work Areas
- Professional Relationships
- Staff Monitoring
- Food and Beverage Pairings
- Safe Food Handling Guidelines
- Table Monitoring and Turnover
- Table Setting Arrangements
- Wine Knowledge
- Special Dietary Requirements
- Seating Assignment Preparation
- Special Requests and Substitutions
- Transactions and Cash Handling
- Adaptable and Flexible
- Menu Knowledge
- Banquet Coordination
- Ability to Lift 50 Pounds
- Conflict Management
- Order Accuracy and Delivery
- Workflow Coordination
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Italian
Limited Working
Timeline
Barman
P.P. Ukraine Center
2021.03 - 2022.02
Head Waitress
P.P. Ukraine Center
2014.09 - 2021.03
Associate of Arts - Food Technology And Processing
Cherkasy Commercial Technical School
Associate of Arts - Bartending
Cherkasy Commercial Technical College
High School Diploma -
Kropyvna High School
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