Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Yuliia Otrokhova

Chicago,IL

Summary

Dedicated and hardworking professional with 8 years of experience in the hospitality industry, specializing in restaurant bartending and management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

9 Muses Bar and Grill
Chicago, IL
06.2022 - Current
  • Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
  • Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coached staff on strategies to enhance performance and improve customer relations.

Restaurant Manager

Meli Cafe
Chicago, IL
03.2019 - 06.2022
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Managed accounts payable, accounts receivable and payroll.

Server

India House Restaurants & Banquet
Chicago, IL
02.2018 - 03.2019
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.

Server Bartender

Fahlstrom's Fresh Fish Market
Chicago, IL
09.2016 - 12.2017
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Host

Legno Chicago
Chicago, IL
05.2015 - 08.2016
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided excellent customer service by anticipating customer needs.
  • Performed light administrative duties such as filing documents and taking messages.

Skills

  • Beverage knowledge
  • POS System Operation
  • Dining customer service
  • Performance Improvement
  • Staff Management
  • Restaurant operations management
  • Employee recruitment expertise
  • Organization and prioritization

Certification

  • ANAB-accredited Food Protection Manager Certification
  • Illinois Food Handler Certification
  • Illinois BASSET Certification

Timeline

Bartender Shift Manager

9 Muses Bar and Grill
06.2022 - Current

Restaurant Manager

Meli Cafe
03.2019 - 06.2022

Server

India House Restaurants & Banquet
02.2018 - 03.2019

Server Bartender

Fahlstrom's Fresh Fish Market
09.2016 - 12.2017

Host

Legno Chicago
05.2015 - 08.2016

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Yuliia Otrokhova