Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yuliia Perera

Elk Grove Village,IL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Manager

LogRock
06.2022 - 09.2023
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Maintained positive customer relations to build strong partnerships.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.

Onboarding Specialist

Utech
07.2021 - 06.2022
  • Listened and responded to customer requests and forwarded necessary information to Product team.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with customer training to enforce quality and satisfaction guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Attended training programs to deepen professional skillset and assisted in training current and new training programs.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Collaborated with internal departments to align customer needs.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently tested product to verify proper operation.

Project Manager

Real Trucking
07.2019 - 07.2021
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Account Manager

Utech
02.2019 - 07.2019
  • Addressed problems with produ to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Data Entry Coordinator

Real Trucking
01.2018 - 02.2019
  • Maintained data entry requirements by following data program techniques and procedures.
  • Compiled and sorted information to prepare source data for computer entry.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
  • Tested customer and account system changes and upgrades with new data input and review.
  • Secured information by completing database backups.
  • Provided daily supervision, feedback and oversight to direct reports.

Education

Master's Degree - Business Administration And Management, General

National Aviation Univercity
Kyiv, Ukraine
05.2012

Bachelor of Business Administration - Business Administation

National Aviation Univercity
Kyiv, Ukraine
05.2011

Skills

  • Project Management
  • Product Validation
  • Research and Trend Analysis
  • Product Roadmaps
  • Product Lifecycle Management
  • Prioritization and Execution
  • Product Vision and Strategy
  • Troubleshooting and QA
  • Usability Studies, User and UX Research
  • Teamwork and Collaboration
  • Agile Software Development
  • Scrum Framework
  • Goal Setting
  • Customer Training
  • User Feedback Collection

Certification

  • Certified Scrum Master

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Polish
Professional Working

Timeline

Product Manager

LogRock
06.2022 - 09.2023

Onboarding Specialist

Utech
07.2021 - 06.2022

Project Manager

Real Trucking
07.2019 - 07.2021

Account Manager

Utech
02.2019 - 07.2019

Data Entry Coordinator

Real Trucking
01.2018 - 02.2019

Master's Degree - Business Administration And Management, General

National Aviation Univercity

Bachelor of Business Administration - Business Administation

National Aviation Univercity

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Yuliia Perera