Summary
Overview
Work History
Education
Skills
Timeline
Generic

YULIIA PYLNENKA

Lakewood,OH

Summary

Customer service representative with 3+ years of experience selling and promoting services and commodities in different fields. Demonstrated talent for providing financial solutions to wide range of clients by studying market conditions to advise on investment decisions. Poised and knowledgeable in maintaining friendly demeanor and explaining details when advising clients.

Overview

4
4
years of professional experience

Work History

Dispatcher

WEST UA EXPRESS
STRONGSVILLE, OH, USA
05.2022 - 11.2022
  • Directed dispatching, routing and tracking fleet vehicles.
  • Handled incoming calls and emails from customers regarding issues with pick-ups or deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Oversaw loading and unloading of company vehicles.


Broker/Customer Service Representative Agent

Delta Express LLC
MYKOLAIV, UKRAINE
09.2020 - 03.2022
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Fostered positive business relationships to promote continued interest in trucking services.
  • Optimized sales processes continuously based on customer feedback and changing market conditions.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Credit Specialist

PUMB BANK
MYKOLAYIV, UKRAINE
04.2019 - 10.2020
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Proactively identified solutions for customers experiencing credit issues.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Prepared reports of findings and documentation.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Promoted bank's services by making cold/warm calls to new and existing clients day.

Restaurant Hostess

Rotana Hotels
DOHA, QATAR
10.2017 - 09.2018
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Education

Bachelors Degree of Finance, Banking And Insurance - Finance

Mykolaiv National University of Sukhomlinskyi
07.2019

Mykolaiv National University of Sukhomlinskyi
07.2017

Skills

  • Negotiation
  • Time Management
  • Effective Customer Communication
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Scheduling and Coordinating

Timeline

Dispatcher

WEST UA EXPRESS
05.2022 - 11.2022

Broker/Customer Service Representative Agent

Delta Express LLC
09.2020 - 03.2022

Credit Specialist

PUMB BANK
04.2019 - 10.2020

Restaurant Hostess

Rotana Hotels
10.2017 - 09.2018

Bachelors Degree of Finance, Banking And Insurance - Finance

Mykolaiv National University of Sukhomlinskyi

Mykolaiv National University of Sukhomlinskyi

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