YULIia Tsutskogina

• Crafted Cocktails: Expertly prepared and served a wide range of cocktails, following both classic recipes and innovative new concoctions to meet customer preferences and maintain the bar’s high standards.

• Customer Service: Delivered exceptional customer service by engaging with guests, taking orders efficiently, and ensuring a welcoming atmosphere, contributing to repeat business and positive customer experiences.

• Sanitation and Safety: Maintained a clean and organized bar area, adhering to health and safety regulations, and ensuring all equipment was sanitized and functioning properly.

• Cash Handling: Processed payments accurately using the POS system.

• Team Collaboration: Worked closely with other bartenders, barbacks, and servers to ensure smooth operations during peak hours, providing support as needed to maintain high service standards.

• Event Participation: Assisted in the planning and execution of special events and promotions, contributing to the bar’s dynamic and lively environment.

• Interacted with guests to obtain feedback on product quality and service levels
• Participated in employee progressive discipline procedures to ensure a 'firm, fair, consistent' atmosphere
• Built brand awareness using promotional marketing and sales strategies through customer engagement
• Built, executed and managed the day-to-day digital paid media campaigns and analytics
• Monitored team productivity and performance to support business goals
• Coached and motivated team which drove sales and delivered exceptional customer service.

1. Customer Service: Providing an exceptional dining experience by greeting guests warmly, offering menu recommendations and ensuring their needs are met promptly and courteously throughout their visit.
2. Menu Knowledge: Familiarity with the Italian menu, including traditional risotto served in a parmesan wheel, to effectively guide guests through food and wine selections.
3. Wine and Beverage Service: Understanding of the extensive wine list, featuring over 1,000 wines from around the world.
4. Order Management: Accurately taking and processing orders, coordinating with kitchen and bar staff to ensure timely service, and fulfilling any special requests or dietary restrictions.
5. Table Setting and Service: Ensuring tables are set according to restaurant standards, maintaining a clean and orderly dining area, and setting tables for new guests in a timely manner.
6. Payment Processing: Processing payments, providing accurate invoices and processing transactions efficiently while maintaining confidentiality and professionalism.

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• Drink Preparation: Crafted and served a variety of alcoholic and non-alcoholic beverages, ensuring high quality and consistency in line with the restaurant’s standards.
• Customer Interaction: Provided attentive and personalized service to guests, from taking orders to delivering food and beverages, ensuring an exceptional dining experience.
• Menu Knowledge: Maintained an in-depth knowledge of the menu, including seasonal offerings, wine pairings, and daily specials, to effectively make recommendations and answer guest inquiries.
• Order Accuracy: Managed customer orders efficiently, ensuring accuracy in both food and drink service, and coordinated with the kitchen to meet guest expectations.
• Upselling: Leveraged menu knowledge and communication skills to suggest additional items or upsell premium products, contributing to increased sales.
• Sanitation and Cleanliness: Ensured that the bar and dining area were kept clean, organized, and in compliance with hygiene standards throughout the shift.
• Cash and Payment Handling: Accurately processed transactions, managed billing, and handled payments, including cash, credit, and split bills, ensuring all financial procedures were followed.
• Team Collaboration: Worked in close coordination with the kitchen staff and other team members to ensure smooth service during peak hours, assisting in any area needed to maintain high standard

- Customer Service: Greeted guests with a warm and friendly demeanor, provided menus, and guided them through the ordering process, ensuring a comfortable and enjoyable dining experience.
- Menu Expertise: Developed thorough knowledge of the restaurant's menu, including sushi, sashimi, and other Japanese dishes, to offer recommendations and assist guests with dietary preferences and restrictions.
- Order Taking and Delivery: Accurately recorded orders and communicated them to the kitchen staff, ensuring timely and correct delivery of food and beverages to the guests.
- Beverage Service: Served a variety of beverages, including sake, tea, and other drinks, while explaining the options available to guests to enhance their dining experience.
- Table Maintenance: Regularly monitored tables to ensure guests' needs were met, refilled drinks, cleared dishes, and reset tables promptly for the next guests.
- Payment Handling: Processed payments efficiently, handled cash and credit card transactions, and provided guests with accurate billing and receipts.
- Cleanliness and Sanitation: Maintained a clean and organized work environment, adhering to health and safety regulations, and ensuring the dining area was spotless.
- Team Collaboration: Worked closely with fellow servers, kitchen staff, and management to ensure a smooth and efficient service during busy hours, contributing to a positive team environment.