HubSpot
YULIIA ZHEREBCHENKO
Customer Success Manager
Estero,FL
Summary
Dedicated Customer Success Manager with over 7 years of experience in the technology sector. Adept at managing customer engagement, overseeing software integrations, and resolving technical issues to enhance customer satisfaction. Skilled at conducting software demos, running email campaigns, and identifying upsell opportunities. Proven ability to act as a liaison between customers, software, and technical teams to ensure seamless communication and problem-solving. Committed to driving customer retention and growth through proactive account management and strategic initiatives.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Boatzon
09.2023 - Current
- Ensure dealer engagement with the dashboard, facilitating effective use of Boatzon's marine technology solutions.
- Manage the integration process of applications on dealer websites, ensuring seamless implementation and functionality.
- Conduct demos to educate dealers on software usage, enhancing their understanding and utilization of the platform.
- Proactively analyze dealer accounts to predict and resolve potential technical issues, maintaining high levels of customer satisfaction.
- Act as a liaison between the software, customers, and the tech department, ensuring clear communication and efficient problem-solving.
- Develop and execute email campaigns to engage and retain customers, driving increased platform usage and satisfaction.
- Identify and pursue upsell opportunities to drive additional value for clients and increase company revenue.
Customer Success Manager
CEX.IO
5 2021 - 9 2022
- Managed the onboarding process for new clients and built relationships with existing ones, acting as the lead contact.
- Dealing with escalated and complex customer cases with a personalized approach.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Implementing improved customer care procedures to increase satisfaction levels.
Sales Representative
WebCEO / Online SEO tools
01.2018 - 04.2021
- Expanded customer base through cold calling, networking, and relationship building (B2B/B2C)
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Support Manager
WebCEO / Online SEO tools
03.2017 - 01.2018
- Acting as the first point of contact for all IT & technical queries
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
Education
FLA General Lines Agent (0220) - Insurance
Kaplan Financial Education
Miami, FL 05.2001 -
Search Engine Optimization Fundamentals -
University of California - Davis
Davis, CA 05.2001 -
Introduction To Search Engine Optimization -
University of California - Davis
Davis, CA 05.2001 -
Master's - Linguistics
Kherson State University
Ukraine 05.2001 -
Bachelor's - Linguistics
Kherson State University
Ukraine 05.2001 -
High School Diploma -
Kherson Academic Lyceum At State University
Ukraine 05.2001 -
High School Diploma -
Kherson Design Lyceum
Ukraine 05.2001 -
Skills
Customer Account Management
Customer Engagement
Software Integration
Technical Issue Resolution
Customer Education
Account Analysis
Customer Relationship Building
Email Campaigns
Cross-Department Collaboration
Upsell Opportunities Identification
Customer Retention
Software
Intercom
Jira
Slack
Smartsheet
Google Sheets
Languages
English
Full Professional
French
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Interests
Fitness
Drawing
Board Games
Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Work from home optionPersonal development programsCareer advancementCompany CultureWork-life balance401k matchHealthcare benefitsPaid time offQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Success Manager
Boatzon
09.2023 - Current
Sales Representative
WebCEO / Online SEO tools
01.2018 - 04.2021
Customer Support Manager
WebCEO / Online SEO tools
03.2017 - 01.2018
FLA General Lines Agent (0220) - Insurance
Kaplan Financial Education
05.2001 -
Search Engine Optimization Fundamentals -
University of California - Davis
05.2001 -
Introduction To Search Engine Optimization -
University of California - Davis
05.2001 -
Master's - Linguistics
Kherson State University
05.2001 -
Bachelor's - Linguistics
Kherson State University
05.2001 -
High School Diploma -
Kherson Academic Lyceum At State University
05.2001 -
High School Diploma -
Kherson Design Lyceum
05.2001 -
Customer Success Manager
CEX.IO
5 2021 - 9 2022