Yulimar Toyo

• Production Leader (Nov 2022 - March 2024): Promoted to lead production in two different areas simultaneously, overseeing a team of 12 employees
• Developed and implemented strategies to optimize production processes, resulting in a 20% increase in efficiency within the first quarter of leadership
• Conducted regular training sessions to enhance team members' skills and foster a culture of continuous improvement
• Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
• Collaborated with other departments to resolve any issues that arose during manufacturing operations.
• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Successfully managed and resolved conflicts within the team, promoting a positive work environment and ensuring high morale among team members.

Pre-Ship - Quality Worker (May 2022 - Nov 2022):

• Collaborated effectively with team members to streamline pre-ship operations and meet deadlines consistently
• Prepared documentation such as work orders, reports, invoices., as required by company policy.
• Performed quality control checks on products before shipping.
• Recorded production details and accurately entered data into digital systems.
• Received positive feedback for my efficiency and dedication to maintaining high standards in the pre-ship department.

• Responsible for verifying the accuracy of information on packages and documents, ensuring proper inclusion in the company's tracking system
• Conducted thorough inventory control to ensure the availability of materials necessary for the shipping and receiving process
• Collaborated closely with the logistics team to coordinate the proper identification and distribution of packages, maintaining an efficient flow of operations
• Implemented improvements in the verification and inventory control processes that resulted in increased efficiency and accuracy in daily operations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Organized regular training sessions for personnel responsible for stocking, organizing, and controlling inventories.
• Resolved customer complaints regarding shortages or discrepancies in shipments.

• Delivered exceptional customer service to guarantee guest satisfaction.
• Kept track of inventory levels to maintain sufficient supplies at all times.
• Conducted training for new employees on company policies and procedures.
• Responded to client inquiries via telephone calls and emails.
• Welcomed customers with a friendly demeanor and provided excellent service.

• Managed and increased sales through effective marketing and promotion strategies on social media
• Created and published engaging content on the company's social media platforms, resulting in a 30% increase in follower engagement
• Provided personalized customer service, addressing inquiries and complaints efficiently, leading to a 95% customer satisfaction rate
• Administered payroll for employees, ensuring accurate and timely payment processing
• Oversaw accounts payable and receivable, maintaining financial records and ensuring compliance with company policies and procedures
• Provided assistance to customers in navigating website, placing orders, and resolving complaints.
• Responded to customer emails with accurate product and service information.
• Collaborated with the sales team to identify opportunities for improving customer service and marketing strategies, contributing to a 20% increase in quarterly sales.

• Efficiently coordinated the schedule of the general manager, scheduling key meetings and appointments to optimize their time and maximize productivity
• Implemented a digital filing system that improved the organization and accessibility of information, reducing document search time by 30%
• Collaborated in the planning and execution of corporate events, ensuring flawless logistics and a memorable experience for participants
• Conducted cost and budget analysis, identifying areas for cost reduction and increased operational efficiency, resulting in a 15% savings in administrative costs
• Maintained open communication with suppliers and clients, ensuring timely and quality service that strengthened the company's business relationships.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.