Yulisa Acosta
Durham,North Carolina
Summary
Proven history of working tirelessly for effective sales and profitable deals. Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Tier2 Agent
Solutran
Durham, NC
12.2023 - 11.2024
- Provided customer service to clients through phone and email communication.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Developed and maintained strong relationships with clients and stakeholders.
- Met with clients to research cases, collect data and prepare settlement packages.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Maintained accurate records of client interactions and transactions.
- Participated in ongoing training programs related to job duties or responsibilities.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Real Estate Assistant
REMAX One Hundred
Durham, NC
01.2021 - 11.2023
- Facilitated communication between real estate agents, clients, and external partners.
- Maintained inventory of office supplies and placed orders when necessary.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted in the development of property management policies and procedures.
- Collected feedback from customers after closing deals in order to improve services provided by the agency.
- Composed, edited and typed complex memos and reports with job-related software.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Managed client database and maintained accurate and up-to-date contact information.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted in negotiating terms and conditions of real estate transactions.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
Insurance Sales Agent Assistant
We Insure
Durham , NC
01.2021 - 11.2023
- Developed positive relationships with internal customers through effective communication techniques.
- Received and distributed mail, letters and packages.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Used filing systems to improve document management and organization.
- Maintained positive working relationship with fellow staff and management.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Assisted organizational efforts by filing, entering data and answering phones.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Property Management Assistant
Fairfax Property Management
Durham, NC
01.2021 - 11.2023
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Managed and oversaw operations, maintenance and administration of properties.
- Met with clients to negotiate management and service contracts.
- Monitored compliance with applicable laws including fair housing regulations.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Updated tenant and unit information to keep current in housing database.
- Responded quickly to emergency situations involving tenants or properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Created weekly vacancy reports summarizing availability across all properties.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Organized community events such as open houses and tenant appreciation days.
- Met with prospective tenants to show property and assess applications or sign leases.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Built relationships with service vendors and submitted associated billing statements.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Collected monthly assessments, rental fees, deposits and payments.
- Researched local laws and regulations related to property management activities.
Manager
Amazing Tobacco
Durham, NC
05.2017 - 12.2020
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Proposed or approved modifications to project plans.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Northern High School
117 Tom Wilkinson Rd, Durham, NC 27712 05-2018
Skills
- Documenting information
- Customer service
- Attention to detail
- Organization
- Multitasking
- Microsoft Word
- Flexible schedule
- Problem-solving skills
- Internet savvy
- Relationship building
- Public speaking
- Conflict resolution
- Positive attitude
- Critical thinking
- Meeting coordination
- Goal-oriented mindset
Languages
Spanish
Professional
Affiliations
- Photography
- Writing
- Learning languages
- Traveling
- Playing sports
- Reading
- Unique research
- Art
- Painting
References
References available upon request.
Timeline
Tier2 Agent
Solutran
12.2023 - 11.2024
Real Estate Assistant
REMAX One Hundred
01.2021 - 11.2023
Insurance Sales Agent Assistant
We Insure
01.2021 - 11.2023
Property Management Assistant
Fairfax Property Management
01.2021 - 11.2023
Manager
Amazing Tobacco
05.2017 - 12.2020
High School Diploma -
Northern High School
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