Yulisa Alvarez
Joshua,TX
Summary
Experienced billing specialist with 10+ years in billing reconciliation, invoice processing, and claims processing. Known for strong attention to detail, problem solving, and accurate recordkeeping while resolving billing issues and supporting business partners.
Overview
1
1
Language
27
27
years of professional experience
Work History
Customer Service Representative
Optum
Dallas, Texas
02.2023 - Current
- Responded to member inquiries about benefits claims and eligibility, ensuring accurate information using Optum systems.
- Resolved billing inquiries in alignment with Optum health plan policies and procedures, enhancing customer satisfaction.
- Documented case notes in Optum CRM and maintained updated customer records to support efficient service delivery.
Billing Specialist
USMD/ Urology Partners of North Texas
Fort Worth, TX
12.1999 - 07.2020
10+ years of billing experience Analyzed source data, investigated routine billing discrepancies, and applied established procedures to resolve issues, ensuring compliance with billing principles and practices. Prepared and reviewed invoices, reconciled billing and revenue information, interpreted reports, researched variances, and communicated findings to business partners, maintaining high accuracy and attention to detail. Experience with Microsoft Excel (VLOOKUP, Pivot Tables, etc.)
Education
Associate Data Entry -
Mansfield Business School
Fort Worth, TX06-1994
Skills
- Customer inquiries management
- Client support services
- Healthcare customer service
- Benefit verification
- Invoice processing
- Billing reconciliation
- Cash posting
- Month-end closing
- Microsoft Excel
- Problem solving
- Account resolution
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Optum
02.2023 - Current
Billing Specialist
USMD/ Urology Partners of North Texas
12.1999 - 07.2020
Associate Data Entry -
Mansfield Business School