Summary
Overview
Work History
Education
Skills
Timeline
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Yulisa Cabot

Raleigh,NC

Summary

Dedicated employee with a strong commitment to exceeding expectations and continuously improving within the company. Skilled customer care supervisor known for achieving exceptional customer satisfaction ratings (90% or higher) and creating effective training materials. Experienced in team management, technical issue resolution for smart devices, and ensuring adherence to company policies and labor laws. Possessing excellent communication, leadership, and problem-solving abilities developed through diverse roles.

Overview

9
9
years of professional experience

Work History

Customer Care Supervisor

Conduent
11.2020 - Current
  • Facilitated weekly team meetings to coach and develop staff & new hires.
  • Developed training materials in PowerPoint and Excel to educate staff on company's procedure/software.
  • Enforce company policies and procedures to consistently a customer satisfaction ration of 90% or higher.
  • Consistently achieved a customer satisfaction rating of 90%.
  • Managed and maintained accurate time cards for a team of 18-28 employees, ensuring compliance with company policies and labor laws.
  • Communicate with customers via phone to address inquiries and resolve technical issues related to smart devices.
  • Offered thorough technical assistance to smart device users, tackling both software and hardware problems.
  • Diagnosed operating system errors, application crashes, and connectivity problem on smart phones, tablets and smart home hubs.

Team Lead - Supervisor

Jersey Mikes
04.2020 - 08.2020
  • Managed stores daily inventory counts and audits.
  • Developed and managed weekly and monthly staff schedules.
  • Conducted weekly staff meetings.
  • Prepared food items according to company standards, including prepping ingredients, cooking, and assembling sandwiches.
  • Maintained a clean and organized work station.
  • Took customer orders in person and via phone, ensuring accuracy and efficiency.

Shift Manager

Edible Arrangements
08.2019 - 04.2020
  • Process customer orders in person and by phone.
  • Assisted customer with product selection and managed catering orders.
  • Arranged and prepped orders.

Head Counselor

YMCA
05.2016 - 08.2019
  • Supervised and engaged with children aged 5-16 in various activities.
  • Led and planned daily activities, including games, sports, and arts and crafts.
  • Resolved conflicts among campers in a positive and constructive manner.
  • Worked effectively as a team leader to ensure the safety and well-being of campers.

Education

High School Diploma -

KIPP High School
Gaston, NC

Skills

  • Customer Service
  • PowerPoint/Keynote/Slides
  • Communications
  • Management
  • IOS
  • Software Testing
  • Excel/Numbers/Sheets
  • Adobe Illustrator
  • Leadership

Timeline

Customer Care Supervisor

Conduent
11.2020 - Current

Team Lead - Supervisor

Jersey Mikes
04.2020 - 08.2020

Shift Manager

Edible Arrangements
08.2019 - 04.2020

Head Counselor

YMCA
05.2016 - 08.2019

High School Diploma -

KIPP High School

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Yulisa Cabot