Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yulisa De Dios

Pasco

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at El Rancho Las Vacas. Expert in guest engagement and cash handling, consistently enhancing customer satisfaction. Proven ability to manage high-volume environments efficiently, fostering loyalty and positive experiences. Recognized for training new employees and maintaining a professional appearance.

Overview

1
1
year of professional experience

Work History

Server

El Rancho Las Vacas
02.2024 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Barista

Wish
03.2024 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Sadly Mountain
Othello, WA
06.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Barista

Wish
03.2024 - 12.2024

Server

El Rancho Las Vacas
02.2024 - 06.2025

Sadly Mountain

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Yulisa De Dios