Yulisa Fernandez
Elizabeth,NJ
Summary
Customer-focused Associate with extensive experience in resolving returns and refunds while addressing customer complaints. Demonstrates strong time management and multitasking abilities, contributing to team success and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bath & Body Works Associate
Bath & Body Works
Elizabeth, New Jersey
09.2023 - Current
- Guided customers in product selection, delivering personalized service to enhance shopping experience.
- Addressed customer inquiries and complaints with professionalism, fostering customer satisfaction and loyalty.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Processed transactions accurately using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collaborated with team members to restock shelves and manage inventory.
- Created and set up promotional displays, increasing customer engagement and driving sales.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
J. Christian Bollwage Finance Academy
Elizabeth, NJ06-2024
Skills
- Transaction processing
- Inventory
- Customer engagement
- Relationship management
- Team collaboration
- Multitasking and organization
- Attention to detail
Timeline
Bath & Body Works Associate
Bath & Body Works
09.2023 - Current
High School Diploma -
J. Christian Bollwage Finance Academy