Yulisa Solorzano
Richfield,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Backroom Associate
HomeGoods
Edina, Minnesota
09.2023 - Current
- Assisted in unloading and stocking merchandise from delivery trucks.
- Organized backroom according to store policies and procedures.
- Maintained a clean, neat and organized stockroom environment.
Assistant Store Manager of Operations
Forever 21
Bloomington, MN
05.2019 - 01.2025
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Scheduled staff to assign employee shifts to meet departmental and business needs.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Sales Associate
Justice Tween Brands
Bloomington, MN
11.2017 - 03.2020
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Increased purchase amounts by cross-selling with similar products.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Richfield Senior High School
Richfield, MN06.2018
Skills
- Business Development
- Customer Service
- Strategic Planning
- Loss Prevention
- Pricing and Markdowns
- Store Opening and Closing
- Staff Scheduling
- Incident Reports
- POS Systems
- Google Drive
- Hiring and Training
- Cash Auditing
- Time Management
- Problem-Solving
Education and Training
Richfield, MN
Contact
Richfield, MN 55423
Timeline
Backroom Associate
HomeGoods
09.2023 - Current
Assistant Store Manager of Operations
Forever 21
05.2019 - 01.2025
Sales Associate
Justice Tween Brands
11.2017 - 03.2020
High School Diploma -
Richfield Senior High School