Summary
Overview
Work History
Education
Skills
Recognitions
Timeline
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Yulissa Avalos

Inglewood,CA

Summary

Knowledgeable in human and social interaction and social behavior, allowing me to easily build relationships with clients or colleagues through effective communication and patience. Highly motivated and experienced in administrative work and case management seeking to pursue a position where my acquired skills and education can contribute to the development and direction of the company.

Overview

9
9
years of professional experience

Work History

Case Manager

Deldar Legal Injury Attorneys
02.2020 - Current
  • Responded to potential client inquiries and administered initial contact. Collected case details, transferred client information into the data entry system known as Filevine, used by the firm.
  • Collected retainer agreements and medical records while maintaining the privacy and security of patients records in compliance with HIPPA regulations.
  • Resolving Property Damage claims from start to finish. Including the created of Loss of Use demands and obtaining reimbursement for out of pocket expenses and car seats.
  • Explaining and setting expectations of the potential case outcome.
  • Manage an average of 110 - 120 cases at time.
  • Monitor medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client's care plan and provide transportation services.
  • Negotiate settlement offers with insurance companies and processed health insurance claims. Oversee case-related expenses, track deadlines, and manage case finalization, including settlement fund disbursement and file closure.
  • Prioritized time-sensitive tasks to ensure deadlines including government entity claim forms.


Server/Barista/Room Service

DoubleTree by Hilton
06.2016 - 01.2020
  • Executed the seven steps of service to ensure a high level of guest satisfaction. Built relations with frequent guests to create a home-away-from-home experience. Managed cash and credit card transactions, ensuring accurate and efficient financial handling. Answered room service calls and delivered food orders within a 30-minute timeframe. Followed up with guests to address service-related concerns and feedback.

Education

Bachelor of Arts - General Sociology

Cal State University of Northridge
Northridge, CA
05.2019

Skills

  • Good judgment, ethical, trustworthy, approachable and can easily build relationships with others
  • Conflict resolution with clientele or colleagues, little to no supervision needed
  • Proficient in Word, Excel, PowerPoint, Outlook, OneDrive, Elevate, RingCentral, and Filevine
  • Bilingual - English and Spanish

Recognitions

  • Fall 2017 Deans List – 3.75 GPA
  • Fall 2018 Deans List – 3.71 GPA
  • Spring 2019 Deans List – 3.95 GPA

Timeline

Case Manager

Deldar Legal Injury Attorneys
02.2020 - Current

Server/Barista/Room Service

DoubleTree by Hilton
06.2016 - 01.2020

Bachelor of Arts - General Sociology

Cal State University of Northridge

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Yulissa Avalos