Overview
Work History
Education
Skills
Affiliations
Timeline
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Yulissa Cabrera

Long Beach,CA

Overview

8
8
years of professional experience

Work History

Staff Specialist

Kaiser Permanente-SouthBay Medical center
Harbor City, CA
05.2022 - Current
  • Manage 9 WhenToWork accounts to schedule 172+ Service Representatives for a 4-week operation following their UHW contract.
  • Collaborates with the management team to support employee management, organizational, strategic planning and development for the Reception Services department.
  • Collaborates with the department managers to develop a float pool of per-diem service representatives.
  • Serves in the interview and onboarding process for service representatives.
  • Supervise 15+ Summer Youth Employment Program Interns placed in multidisciplinary departments.
  • Manage employee timecards, oversee revisions, and approval using the Kaiser Permanente Time System to ensure accuracy of bi-weekly payroll.
  • Supervise call outs and staffing-related deficiencies by relocating team resources.
  • Monitors opening, mid, and closing shift change functions to maintain operational standards to maintain patient care and quality service.
  • Train 7+ managers and developed informative manuals/instructional materials to assist with the navigation of the WhentoWork system.
  • Generates monthly reports and coaches team on data integrity and reporting on departmental metrics.
  • Responsible for identifying trends, issues, and activities related to scheduling to implement strategic planning to meet performance.

Administrative Specialist III

Kaiser Permanente, South Bay Medical Center
Harbor City, CA
01.2020 - 05.2022
  • Supported the COVID-19 centralized Ancillary Labor Pool, consisting of 100+ clinical and non-clinical personnel.
  • Adjusted staffing models and coordinated logistics for 500+ deployed staff during the COVID-19 pandemic within COVID-19 services, including screening, testing, contact tracing, and vaccine clinics.
  • Collaborated closely with the Chief Financial Officer to coordinate 100+ employee recruitment, performance evaluation, and termination activities in partnership with AMN & RemX-healthcare agencies.
  • Managed the When to Work System to schedule 100+ contracted workers to multiple standup services in collaboration with Multidisciplinary teams throughout the medical center.
  • Prepared and ensured compliance for the California Department of Health Care Service (DHCS) audit to established internal control procedures by examining records, reports, operating practices, and documentation for the Signal Hill, Manhattan Beach and Carson Medical Office Building with a successful passing audit rate of 95-100%.
  • Assisted with administration duties to support day by day operations of the Signal Hill and Manhattan Beach Medical Office Building.
  • Responsible for optimizing templates build for the Clinical Documentation Integrity Metric Team at the Torrance Medical Office Building, handling over 250+ appointments weekly.

Healthcare Administration Intern

Kaiser Permanente, South Bay Medical Center
Harbor City, CA
01.2019 - 12.2019
  • Served as a Frontline worker in the Early Emergency Treatment Center (EETC) at the Peak of the Coronavirus Pandemic assisting 100+ positive patients in a high pace & stressful environment.
  • Created the Administrative on Call Reference Manual that included hospital protocols, procedures, and codes for COVID-19 escalations given to senior management.
  • Analyzed data collection and developed daily reports for the distribution of N95 Mask throughout the whole medical center.

Teacher Assistant

Long Beach Unified School District
Long Beach, CA
09.2018 - 11.2020
  • Supervised 30+ students by overseeing day to day operations.
  • Collaborated with 10+ teachers to designed curriculum and instructional strategies for classroom teaching.
  • Managed student behavior and enforced discipline in a classroom setting and school campus following code of conduct and student handbook.

Manager

Metro PCS
Long Beach, CA
01.2016 - 07.2018
  • Managed and trained 15+ employees on sales approaches, negotiation, and closing deals.
  • Managed day-to-day operations and conflict resolutions of the Carson and Obispo Metro PCS location.
  • Established and managed yearly budgets of up to $100,000.
  • Lead team workflows by implementing short and long term strategies by providing direction to achieve business plan and profitability goals.
  • Collaborated with staff to maximize customer satisfaction, effective sales approaches and improve profitability by 15%.

Education

Master of Public Health - Health Policy And Management

University of California - Los Angeles
Los Angeles, CA
06.2023

Bachelor of Science - Health Care Administration

California State University - Long Beach
Long Beach, CA
12.2020

Skills

  • Leadership Skill
  • Conflict Resolution
  • Strategic Planning/Budgeting
  • Prioritization/Time Management

Affiliations

  • Received the Kaiser Permanent-Medical Center Operational Team Award (2021) for demonstrating extraordinary leadership skills supporting the South Bay Ancillary Labor Pool Core Team granted by the Chief Financial Officer.
  • Served in the Audit and Finance team to support the Martin Luther King Jr. Community Hospital.
  • Active mentor in the EXP Internship Program assisting students from underserved communities to receive access to education, experience, & opportunities.
  • UCLA Mentor for graduate students supporting personal growth, peer connection, and academic success within a diverse & transfer community.

Timeline

Staff Specialist

Kaiser Permanente-SouthBay Medical center
05.2022 - Current

Administrative Specialist III

Kaiser Permanente, South Bay Medical Center
01.2020 - 05.2022

Healthcare Administration Intern

Kaiser Permanente, South Bay Medical Center
01.2019 - 12.2019

Teacher Assistant

Long Beach Unified School District
09.2018 - 11.2020

Manager

Metro PCS
01.2016 - 07.2018

Master of Public Health - Health Policy And Management

University of California - Los Angeles

Bachelor of Science - Health Care Administration

California State University - Long Beach

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