Yulissa Duran
Chicago
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
05.2023 - Current
- Managed customer transactions accurately and efficiently, handling cash, card, and digital payments while maintaining a balanced cash register.
- Assisted an average of 50+ customers per day in a fast-paced retail environment, ensuring a smooth and efficient shopping experience.
- Managing in-store pick-up and online shopping orders
- Assisting with stocking shelves and maintaining a neat and organized store.
- Managed customer calls and inquiries with a friendly demeanor, providing information and directing them to the appropriate department when necessary.
- Collaborated with team members to maintain a clean and welcoming store environment, contributing to a positive shopping experience.
- Ringing up purchases, collecting payments, and distributing change.
- Handling returns, exchanges, and other transactions according to store policies.
- Addressing with resolving customers concerns and complaints in a timely and efficient manner.
Retail Sales Associate
T Mobile
12.2020 - 03.2023
- Providing friendly and knowledgeable assistance to customers, answering their questions, and addressing their concerns.
- Identifying customer needs, recommending appropriate T-Mobile plans, devices, and accessories, and driving sales through effective selling techniques.
- Utilizing T-Mobile's digital tools and apps to assist customers with self-service options and to demonstrate the value of T-Mobile's network and services.
- Staying up-to-date on new products, services, and processes through ongoing training and development programs.
- Working collaboratively with other team members to ensure a positive customer experience and achieve team goals.
- Assisting with store operations, such as opening and closing duties, inventory management, and cash handling.
- Providing technical support to customers for their mobile devices and services.
- •Helping new customers set up their accounts and understand how to use their devices and services.
Education
Diploma - Art
Gage Park
Chicago, IL06.2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Phone
- Guest services
- POS system
- Refunds and exchanges
- Sales closing
- Merchandise upselling
- Computer skills
- Retail store support
- Product sales
- Cash handling
- Problem Solving
- Strong sales skills with a track record of meeting or exceeding goals
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Associate
Walgreens
05.2023 - Current
Retail Sales Associate
T Mobile
12.2020 - 03.2023
Diploma - Art
Gage Park
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Deandre CurryDeandre Curry
Curry Cleaning LLC at Self LLCCurry Cleaning LLC at Self LLC