Yulissa Gomez Ramos
Whitman,MA
Summary
I am dependable with experience and well-developed critical thinking, problem-solving and organizational skills. I consider myself an exceptional communicator and team player who goes above and beyond and promotes loyalty. I have a strong work ethic, adaptability and exceptional interpersonal skills. As well as working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Middleboro, MA
10.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Crew Member
Wendys Restaurant
Abington, MA
02.2023 - Current
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Store Manager
Rent A Center Warehouse & Retail Store
Brockton, MA
06.2017 - 08.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Some College (No Degree) - Radiation Biology
Massasoit Community College
Brockton, MASkills
- Cleaning and Sanitizing
- Order Management
- Customer Engagement
- Customer Service
- Teamwork and Collaboration
- Workplace Efficiency
- Maintenance and Repair
- Time Management
- Safety
- Housekeeping
- Willingness to Learn
- Heavy Lifting
- Problem-Solving
Languages
English
Full Professional
Spanish
Professional
Capeverdean Creole
Limited
Timeline
Delivery Driver
Amazon
10.2023 - Current
Crew Member
Wendys Restaurant
02.2023 - Current
Store Manager
Rent A Center Warehouse & Retail Store
06.2017 - 08.2023
Some College (No Degree) - Radiation Biology
Massasoit Community College
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