Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yulissa Gutierrez

Goodyear,AZ

Summary

Strong Leader and a Passionate learner with 9 years of experience in retail sales including 4 years in a management role. I'm seeking a position where I can utilize my skills to enhance and elevate my knowledge, work ethic and experience that will best fit both the company goals and mine. There is nothing I cannot do or learn. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performances. I am a hands on leader and a problem-solver dedicated to streamlining operations to make quotas and promote organizational efficiency. I have an eagerness to learn and grow professionally as well as influence and motivate my team.



Overview

9
9
years of professional experience
1
1
Language

Work History

Retail Store Manager

Sally's Beauty
08.2020 - Current
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Interacted well with customers to build connections and nurture relationships.
  • Completed point of sale opening and closing procedures.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Retail Sales Associate

Victoria Secret
10.2019 - 02.2020
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Supported efficient and timely replenishment of sales floor merchandise
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Used POS system to process sales, returns, online orders and gift card activations
  • Employed strategic tactics such as cross-selling and upselling to drive sales
  • Generated brand awareness and positive product impressions to increase sales
  • Maintained customer satisfaction while handling returns and exchanges quickly and professionally

Hostess

Wok n fire - Hoffman
01.2019 - 08.2019
  • Greeted incoming and departing guests
  • Took reservations, put customers on a waiting list, gave customers menus, showed them to their seat
  • Notified customers about the daily specials as well as seasonal items
  • Handled phone calls and customer questions about the restaurant and menu
  • Open communication with Kitchen team to assess cooking times, and ensure customers needs are satisfied on all ends
  • Issued dining charges by verifying orders
  • Received payments by validating credit charges; accepting currency, calculating and issuing change to takeout orders
  • Trained new employees
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Assisted managers with quickly resolving service- and food-related issues
  • Monitored seating area and checked restrooms every hour to keep spotless
  • Informed servers of newly seated parties for speedy service

Sales Associate

Journeys
08.2017 - 04.2018
  • Meet and exceeded personal and store sales goals and standards of performance
  • Completed all point of sale functions, tasks and responsibilities as required promptly
  • Maintained store appearance and stockroom organization
  • Interacted with customers and assisted them with their purchase
  • Stayed informed of current fashion trends
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost revenue
  • Tracked stock using company inventory management software
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Educated customers on promotions to enhance sales

Customer Service/Production

Finco Grafix
08.2015 - 01.2018
  • Received incoming calls and made outgoing calls
  • Passed out flyers
  • Assist at events/festivals by setting up tent, tables, products as well as help sell products
  • Packaged product
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Monitored social media and online sources for industry trends
  • Maintained maximum organization and productivity by properly sorting project components on work tables
  • Supported current production needs by moving items between equipment, conveyors and staging areas
  • Stayed alert, active and ready to respond to any request at any time using variety of available resources
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Education

Physical Therapy

Elgin Community College
Elgin, IL

High School Diploma -

Elgin High School
Elgin, IL

Skills

Product and Service Sales

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Accomplishments

  • Promoted to Manager in only 6 months.
  • Exceeded monthly store sales goals 7 months in a row.
  • Managed a store that exceeded company expectations in most category's during the first quarter.
  • Resolved product issue through consumer testing.
  • Surpassed our Wig goal of 3.34 throughout the year by completing cross category selling and adding on with accuracy and efficiency.
  • Supervised team of 6 staff members.
  • Increased sales by 5% this year by coaching Employees on new merchandising standards.
  • 2024 YTD #'s on SBR is +1.9% to goal, UPT is +.8% to goal, Traffic is +4.3% to goal.

Timeline

Retail Store Manager

Sally's Beauty
08.2020 - Current

Retail Sales Associate

Victoria Secret
10.2019 - 02.2020

Hostess

Wok n fire - Hoffman
01.2019 - 08.2019

Sales Associate

Journeys
08.2017 - 04.2018

Customer Service/Production

Finco Grafix
08.2015 - 01.2018

Physical Therapy

Elgin Community College

High School Diploma -

Elgin High School

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Yulissa Gutierrez