Yulissa Jaime
Baton Rouge,LA
Summary
A self-motivated, reliable and highly qualified individual with 7+ years experience in Customer Care. Detailed-oriented with a desire to meet and exceed all expectations. Easily adaptable to high-pressure, dynamic situations.
Overview
5
5
years of professional experience
Work History
Case Manager
LHC Management
09.2022 - 03.2023
- Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs. Interacted with family, physicians and other disciplines regarding patient care.
- Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
Office Manager
MidCity Premier Medical Rehab
07.2021 - 08.2022
- Responsible for new patient orientations, prescreening, x-ray prep, insurance verification, and HIPAA compliance.
- Conferred with physicians the progress of patients and adaptation of the treatment program, provided input on patient’s progress, taking medical histories, recording vital signs.
- Supervised a total of 4 staff members and ensure work schedules and payrolls are finalized at the end of each business week.
- Ensure that there is always full coverage at the front desk and assist with other departments as needed.
- Correspond with legal attorneys and schedule meetings accordingly.
- Carefully reviewed medical records for accuracy and competition as required by insurance companies.
Chiropractic Assistant
Uptown Premier Medical Rehab
09.2018 - 07.2021
- Assisted patients with decompression, muscle stimulation, laser, and micro-current therapies. Administered massage as well as heat, water, ice, electrical and light stimulation as part of therapeutic programs.
- Streamline the appointment scheduling procedure by implementing comprehensive follow-up procedures.
- Operated digital radiography equipment (X-ray machines) according to proper procedures to safely administer X-rays when necessary.
- Answered inbound calls regarding new patient inquiries and scheduling existing patients. Processed requests for patient records within state and federal HIPAA guidelines and office policies.
Education
High School Diploma -
Edna Karr
New Orleans, LA04.2017
Diploma - Massage Therapy
Medical Training College
Baton Rouge, LA01-2025
Skills
- Customer Care
- Insurance Verification
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Positive attitude
- Conflict resolution
- Scheduling
Languages
Spanish
Timeline
Case Manager
LHC Management
09.2022 - 03.2023
Office Manager
MidCity Premier Medical Rehab
07.2021 - 08.2022
Chiropractic Assistant
Uptown Premier Medical Rehab
09.2018 - 07.2021
High School Diploma -
Edna Karr
Diploma - Massage Therapy
Medical Training College
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