Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yulissa Madrid

Old Houston Place,TX

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2019
2019
years of post-secondary education

Work History

Server ,cashier ,bartender ,sales Associates

Garelys restaurant
Midland, Texas
01.2025 - 05.2025
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

Midland High School
Midland, TX

Skills

  • Cash handling
  • Customer service
  • Point-of-sale operation
  • Order accuracy
  • Inventory management
  • Sales promotion
  • Relationship building
  • Complaint resolution
  • Team collaboration
  • Problem solving
  • Professional communication
  • Hospitality service expertise
  • Exceptional customer service
  • Supply restocking
  • Cleanliness standards
  • Sales expertise
  • Calm demeanor
  • Positive guest interactions

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server ,cashier ,bartender ,sales Associates

Garelys restaurant
01.2025 - 05.2025

Midland High School