Yulissa Ortiz
Rio Grande City,TX
Summary
Dedicated healthcare professional with experience as a phlebotomist and front desk associate, skilled in patient communication, medical record management, and multitasking in fast-paced clinical environments. Experienced in handling inbound/outbound calls, coordinating with providers, and ensuring accurate documentation while maintaining patient confidentiality. Excited to bring strong administrative and clinical knowledge to a remote healthcare role to support patients and providers effectively.
Overview
2026
2026
years of professional experience
Work History
Phlebotomist
Doctors Hospital at Renaissance Health System
09.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Medical Receptionist
Doctors Hospital at Renaissance Health System
2021 - Current
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Caregiver
Nuestro Sagrado Corazon
2018 - 2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Assistant
The Pediatric Care Center
05.2020 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX01-2015
Certificate - Nursing
Rio Grande Nursing School
Rio Grande City, TX01-2019
No Degree - Nursing
South Texas College
McAllen, TXSkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
Timeline
Phlebotomist
Doctors Hospital at Renaissance Health System
09.2021 - Current
Medical Assistant
The Pediatric Care Center
05.2020 - 09.2021
Medical Receptionist
Doctors Hospital at Renaissance Health System
2021 - Current
Caregiver
Nuestro Sagrado Corazon
2018 - 2022
High School Diploma -
Rio Grande City High School
Certificate - Nursing
Rio Grande Nursing School
No Degree - Nursing
South Texas College
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