Yulissa Perez
Spring,TX
Summary
Driven nursing student with hands-on lab experience and a strong background in customer service and billing. Skilled in working under pressure, solving problems quickly, and delivering excellent service across clinical and public-facing roles. Currently working as a lab technician while pursuing a BSN, with CPR and BLS certifications and fluency in English and Spanish. Recognized for being dependable, detail-oriented, and eager to grow — committed to learning, improving, and adding value in every role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Diaper Tesing International
01.2024 - Current
- Conduct laboratory testing on hygiene products under strict quality control and safety standards
- Operate lab equipment including pH meters, spectrophotometers, balances, and autoclaves
- Prepare and label samples, sterilize tools, and record results with high attention to detail
- Partner with R&D to troubleshoot issues, reduce testing errors, and improve lab efficiency
- Maintain audit-ready documentation and organized lab environment
- Conducted routine testing on diaper materials to ensure compliance with industry standards.
- Analyzed test results, documenting findings to support quality assurance processes.
- Collaborated with cross-functional teams to identify and resolve technical issues in product testing.
Customer Billing Representative
Municipal Operations & Consulting
01.2022 - 01.2024
- Handled 120+ daily calls, assisting customers with billing, payments, and service issues
- Processed payments, updated accounts, and resolved high-usage and leak disputes
- Investigated account history and meter reads to correct discrepancies
- Collaborated with IT and collections to resolve outages and streamline workflows
- Trained and supported new hires on billing systems and customer communication
- Maintained 98%+ issue resolution rate with consistent positive feedback
- Balanced multiple systems while delivering fast, accurate, and empathetic service
- Processed customer billing inquiries efficiently, ensuring high levels of satisfaction and clarity.
- Managed account adjustments and corrections to maintain accurate billing information.
- Collaborated with cross-functional teams to resolve discrepancies in billing and payment processing.
- Trained new team members on billing procedures and customer service best practices.
Education
BSN -
Chamberlain University
Diploma - undefined
Legacy High School
Skills
- Advanced Microsoft Excel (VLOOKUP, Pivot Tables)
- High-Volume Customer Support (120 calls/day)
- Billing, Payment Processing & Account Resolution
- Lab Testing, QA & Documentation
- PH Meters, Spectrophotometers, Autoclaves
- Fast & Accurate Data Entry
- HIPAA & Confidentiality Compliance
- Cross-Team Communication
- Fluent in English & Spanish
- Time Management & Task Prioritization
Certification
- CPR Certified – Red Cross
- BLS Certified – Red Cross
Timeline
Laboratory Technician
Diaper Tesing International
01.2024 - Current
Customer Billing Representative
Municipal Operations & Consulting
01.2022 - 01.2024
Diploma - undefined
Legacy High School
BSN -
Chamberlain University