YULISSA YOLIBETH ORTIZ ANTUNEZ

TRAVEL DEPARTMENT

• Provided customers with detailed information about travel destinations and packages.
• Created itineraries for customers, including flight bookings and hotel reservations.
• I use applications such as Sabre Red Workspace for flights, Expedia for vacation packages, hotels, flights, and activities, Volaris, and Viva Aerobus among other airlines, also Disneyland tickets.
• Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
• Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.

FINANCIAL (MONEY TRANSFER)

• Conducted customer service activities in order to facilitate money transfer transactions.
• Verified customers' identities by collecting appropriate documentation.
• Identified potential fraudulent activity and reported it promptly to management.
• Verified customer identification documents according to established guidelines.

CREDIT DEPARTMENT

• Verified accuracy of customer information such as address, employment history, bank accounts.
• Process new accounts.
• Personal loans.
• Requested financial documents from customers.
• Customer service on existing accounts.

SALES REPRESENTATIVE

• Greeted customers and provided product information.
• Demonstrated knowledge of store products and services to answer customer inquiries.
• Operated cash registers to process payments from customers.
• Followed company policies, rules and procedures to promote company goals and maintain safety.

• Greeted customers and answered any questions they had about the store's products and services.
• Stocked shelves with merchandise when needed.