Yulitza I. Mendiola
Zapata,Texas
Summary
Dedicated administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Receptionist
Mind Over Matter Pediatric Therapy
07.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Medical Receptionist
Pediatric Practice Association
01.2022 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Educated family members and caregivers on patient care instructions.
Cashier
Dollar General
02.2019 - 06.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Business Administration
Texas A&M International University
Laredo, TX12.2023
Associates Of Arts - Business Administration
Laredo Community College
Laredo, TX12.2021
Diploma -
Zapata High School
Zapata, TX05.2017
Skills
- Organization and Time Management
- Data Entry Software
- Front Desk Operations
- HIPAA Guidelines
- Information Assurance
- Medical Recordkeeping
- Critical Thinking
- Patient Data Processing
- Medical Records and Documentation
- Patient Reception
- Medical Records Verification
- Referral Tracking
- Patient Eligibility Requirements
- Healthcare Administration
- Telephonic Triage
- Scheduling Tests and Procedures
Languages
Spanish
Limited Working
Timeline
Receptionist
Mind Over Matter Pediatric Therapy
07.2023 - 10.2023
Medical Receptionist
Pediatric Practice Association
01.2022 - 07.2023
Cashier
Dollar General
02.2019 - 06.2019
Business Administration
Texas A&M International University
Associates Of Arts - Business Administration
Laredo Community College
Diploma -
Zapata High School
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