Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yuliya Shamess, CAMS

RI

Summary

Certified Anti-Money Laundering Specialist with in-depth knowledge of consumer, business, and investment banking. Skilled in process improvement, policy development, and risk-based decision making with a sense of urgency. Proven track record of managing personnel in branch operations and regulatory issue resolution. Charismatic and dependable with a strong work ethic and the ability to persevere through challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

AML/FIU Investigations Analyst

Santander Bank Us
12.2021 - Current
  • Conducted moderate to high complexity AML investigations, high-risk customer surveillance, and special investigations related to subpoenas, 314(b)s, Negative News, Politically Exposed Persons (PEP), and human trafficking for the Financial Intelligence Unit.
  • Utilized due diligence and monitoring of transactions through various internal and external systems to detect suspicious trends and activities, recommending risk-based actions and providing accurate documentation of customer investigations.
  • Drafted timely and high-quality Suspicious Activity Reports (SARs) that meet internal and regulatory standards.
  • Maintained high production levels while training new analysts and ensuring effective communication in a fast-paced, deadline-driven environment.

Executive Office Associate, AVP

Santander Us
11.2020 - 12.2021
  • Coordinated senior-level projects, including ADA and legal remediations, and effectively managed associated risks to align with C-suite initiatives.
  • Led department teams, partnering with management to set trajectory and goals, and improved processes and policies in partnership with senior leadership and legal.
  • Served as the point of contact between Santander and regulatory bodies, such as the Better Business Bureau, Consumer Financial Protection Bureau, and Office of the Comptroller of Currency.
  • Served as the subject matter expert and liaison for intracompany communication between Santander Consumer USA, the Office of Ana Botin and Banco Santander, and Santander UK.

Operations Analyst/Customer Advocate

Santander Bank Us
11.2018 - 11.2020
  • Coached and managed other Advocates, while maintaining a caseload and ancillary duties.
  • Conducted daily assessments of escalations data from multiple channels, identifying hidden issues within the bank.
  • Managed an average caseload of over 75 cases with a 10-business day turnaround time frame.
  • Developed critical relationships with high-level departments and leadership to facilitate timely issue resolution.
  • Cultivated personable customer relationships to drive issue deescalation and resolution, to enhance the customer experience.

Branch Operations Manager

Santander US
09.2017 - 11.2018
  • Maintained compliance with company and federal regulations, overseeing day-to-day branch operations.
  • Reviewed new account opening paperwork for personal loans/lines, home equity lines of credit, and consumer accounts to ensure alignment with sales practice standards and ethics.
  • Assisted with loan origination, providing expert advice to customers and educating them on various loan products.
  • Coordinated information flow from regional and district operations lead teams.
  • Achieved quarterly customer satisfaction rates of over 85%.

Keyholder/Management

BareMinerals
08.2013 - 12.2018
  • Assumed the role of Sales Leader as needed, meeting and exceeding personal sales goals.
  • Conducted accurate physical inventory and managed new shipments.
  • Provided action-oriented feedback to the team and utilized personal feedback to drive personal goals and business impact.
  • Directed staffing, training, and performance evaluations to develop and control sales and service across all store departments.
  • Reviewed operational records and reports to project quarterly sales.

Education

Psychology

Roger Williams University
Bristol, RI

Skills

  • Fluency in Russian
  • SAR and case writing with strong attention to detail
  • Excellent oral and written communication
  • Expertise in financial investigation policies and procedures, including BSA, USA PATRIOT Act, AML, and OFAC regulations
  • Demonstrated leadership, influence, and training abilities
  • Proficient in conducting root cause analysis and journey mapping

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Certification

Association of Certified Anti-Money Laundering Specialists (ACAMS)


Certified Anti-Money Laundering Specialist

CAMS

Received July 2023

Timeline

AML/FIU Investigations Analyst

Santander Bank Us
12.2021 - Current

Executive Office Associate, AVP

Santander Us
11.2020 - 12.2021

Operations Analyst/Customer Advocate

Santander Bank Us
11.2018 - 11.2020

Branch Operations Manager

Santander US
09.2017 - 11.2018

Keyholder/Management

BareMinerals
08.2013 - 12.2018

Psychology

Roger Williams University

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Yuliya Shamess, CAMS