Yuliya Shapiro
Seattle,WA
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Real Estate Broker
Keller Williams Realty Puget Sound
07.2022 - Current
- Provide guidance and consultation to clients to make well-informed decisions in real estate investments.
- Conduct competitive market analysis to determine optimal pricing for properties.
- Analyze local real estate market conditions and trends to identify profitable investment opportunities.
- Negotiate purchase contracts and lease agreements to establish maximum value for clients.
- Utilize Facebook, Instagram, and other social marketing platforms to promote real estate services to generate 10 new leads everyday.
- Cultivated 5 new strong relationships with agents, lenders and title companies daily.
- Help clients navigate transactions, complete paperwork and finalize sales or purchases.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Monitor contract execution to verify complete fulfillment of terms in specific time frames.
- Developed successful marketing strategies to promote properties and maximize exposure to sell home for highest price in the least amount of time.
- Provide exceptional customer service to clients, addressing their concerns, answering questions, and building long-term relationships.
- Maintain an understanding of real estate laws, regulations, and contracts to ensure compliance and protect clients' interests.
- Quickly address and resolve any challenges that may arise during the sales process, ensuring client satisfaction.
- Set ambitious goals and work diligently to achieve or exceed them, contributing to personal and team success.
- Actively pursuing ongoing professional development in the real estate industry to stay ahead of the latest trends, regulations, and best practices for enhanced client service and market knowledge.
Executive Administrative Assistant II
King County DCHS
02.2022 - 05.2023
- Cultivated a welcoming environment for phone and in-person inquiries, connecting visitors to relevant resources.
- Supervised and directed daily activities of department administrative staff, ensuring accurate and timely fulfillment of administrative needs across DCHS Department.
- Created, updated, and curated a comprehensive set of standard operating policies and procedures, fostering ethical, equitable, and efficient departmental operations.
- Led and oversaw special projects as needed, maintaining a proactive approach to project management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed methods and programs for evaluating industry trends and technology advancements, offering implementation recommendations for enhanced customer service and digital transformation.
- Implemented processes and standards that upheld high-quality work and exceptional customer service from the administrative team.
- Devised project scopes and led initiatives across multiple divisions such as L.E.A.N Initiative and RSJI committee, ensuring alignment, bridging the gap, and transparency.
- Prioritized tasks and resolved conflicts on shifting priorities, displaying adaptability and creative problem-solving skills.
- Independently addressed internal issues and inquiries referred to the Director's Office within defined authority.
- Attained additional duties as assigned by management demonstrating a flexible and proactive approach.
- Scheduled both in-person and virtual meetings and events, managing calendar schedules, and coordinating logistical details.
- Formatted and proofread complex documents, adhering to County and Division style guidelines for grammar, formatting, and consistency.
- Documented and transcribed meeting minutes to identify, analyze, and improve policy between the courts, politicians, and program managers.
- Maintained meticulous electronic and paper files, ensuring 100% accuracy and attention to detail at all times.
- Managed complex information using spreadsheets and customized database applications such as Adobe, Outlook, LOLA, CCSPurg, CCS Utilities, Microsoft Office, Sharepoint, and Outlook, ensuring data integrity.
- Assisted with executive team and senior management group mileage reimbursements and reconciling expenditures using Oracle software.
- Organized and coordinated conferences, monthly meetings, and team events.
Customer Service Specialist II
Seattle Housing Authority
05.2018 - 11.2019
- Provided exemplary customer service to a daily average of 200 clients ensuring a prompt and efficient resolution of inquiries and concerns while directing to tailored services.
- Developed comprehensive training manuals, reference guides, and visual management boards, resulting in heightened employee knowledge and increased productivity by 97%.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Diligently verified and processed an average of 300 new documents and applications on a daily basis, maintaining meticulous accuracy.
- Demonstrated commitment to confidentiality and PII by handling sensitive information using Elite and Yardi systems.
- Lead for the L.E.A.N. liaison group between central services team, housing choice voucher program, and low-income program with management, ensuring seamless coordination and communication between all departments.
- Maintained a flawless error record while scanning and filing documents utilizing the Onbase HUD system.
- Routed the delivery, sorting, and processing of mail for the entire agency.
- Team Leader, provided essential daily, weekly, and monthly reporting, offering valuable insights for decision-making and operation to management.
- Facilitated the training and onboarding of incoming team members, ensuring a seamless integration into department operations.
- Documented and detailed all complaints and resolutions through phone/ in-person interactions according to HUD policy into database.
Education
Certificate in Management Skills - Management
Seattle Central Community College
Seattle, WA03.2025
Real Estate License - Real Estate
Rockwell Institute
Bellevue07.2022
High School Diploma -
South Seattle Community College
Seattle, WA06.2012
Skills
Customer Service Excellence
Proofreading Complex Documents
Attention to Detail with Accuracy
Discretion and Confidentiality
Microsoft Office/Suite/Outlook Expert
Interpersonal Skills
Technology Expertise
Project Management
Data Entry
Organization
Proactive Initiative
Time Management
Languages
Russian
Native or Bilingual
Timeline
Real Estate Broker
Keller Williams Realty Puget Sound
07.2022 - Current
Executive Administrative Assistant II
King County DCHS
02.2022 - 05.2023
Customer Service Specialist II
Seattle Housing Authority
05.2018 - 11.2019
Certificate in Management Skills - Management
Seattle Central Community College
Real Estate License - Real Estate
Rockwell Institute
High School Diploma -
South Seattle Community College
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