Yuliza Torres
Houston,TX
Summary
Ambitiously dedicated with excellent experience in multiple industries. Maintain well organized administrative roles. Driven to offer exceptional assistance .
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Allergy & ENT Associates
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as insurance quoting, insurance verification, document scanning, and data entry to ensure smooth workflow.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing office during peak hours.
- Enhanced customer satisfaction by efficiently collecting payment and addressing balances.
Collection Agent
Frost-Arnett Company
04.2022 - 04.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed accounts to identify services provided by physician and mid-level providers as it pertains to claim that are being filed.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns while working towards mutual beneficial solutions.
- Counseled debtors on payment options and arranged installment agreements.
- Calculated figures such as discounts percentage allocations and credit.
- Processed debtor payments and updated accounts to reflect new balance.
Paralegal
Alan J. Garcia & Associates P.C.
06.2020 - 02.2022
- Prepared for trials, conducting legal research and drafting pleading, organized files for court proceedings
- Processed appeals, motions and pretrial agreements.
- Corresponded with courts through email, telephone or postal mail.
- Filed documents with courts on behalf of attorney.
- Managed accounts and client records, observing confidentiality and extreme discretion.
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
- Managed multiple tasks and met time-sensitive deadlines.
- Initiated billing statements and managed firm administrative matters.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, prepared intake sheets for clients in Spanish and English.
- Received and placed telephone calls to clients and responded to inquiries from callers seeking information.
- Scheduled all appointments, court appearances, briefings and depositions for the law firm maintaining calendar and tickler system for managing partner, associate attorney and senior paralegal.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Receptionist
Lupe Drywall Of Texas LLC
05.2019 - 05.2020
- Answered large volume of incoming calls daily confirmed appointments, communicated with clients responded to inquiries from callers seeking information and updated client records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Hostess
Saltgrass Steakhouse
12.2018 - 04.2019
- Monitored dining room and guest flow to maximize table usage and minimize wait time.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Recorded available tables after seating each party using specialized seating software.
Salesperson
Boost Mobile
04.2018 - 11.2018
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Informed customers of current store promotions to encourage additional sales purchases.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Balanced and organized cash register by handling cash, counting change.
Education
High School Diploma -
Middle College At HCC
5407 Gulfton St #219, Houston, TX 7708105-2017
Houston Community College
Houston, TXSkills
- Negotiation
- Document filing
- Administrative support
- Customer/Client relations
- Technological-savvy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Allergy & ENT Associates
02.2024 - Current
Collection Agent
Frost-Arnett Company
04.2022 - 04.2023
Paralegal
Alan J. Garcia & Associates P.C.
06.2020 - 02.2022
Receptionist
Lupe Drywall Of Texas LLC
05.2019 - 05.2020
Hostess
Saltgrass Steakhouse
12.2018 - 04.2019
Salesperson
Boost Mobile
04.2018 - 11.2018
High School Diploma -
Middle College At HCC
Houston Community College
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