Yully Lesmez
Las Vegas ,NV
Summary
Diligent Front Services Representative / Cashier with strong background in customer service and front-end operations. Delivered exceptional service that enhanced customer satisfaction and streamlined store processes. Demonstrated effective communication and problem-solving skills in fast-paced environment. Strong skills in cash handling. Reliable and results-driven, consistently contributing to positive work environment and achieving organizational goals.
Experienced, highly motivated and committed Medical/Surgical assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Dispatcher
Resorts World Las Vegas
03.2024 - Current
- Enhanced Guest satisfaction by providing efficient and friendly front-end services.
- Exceeded Guest expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely guest service operations.
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to guest.
- Resolved guest conflicts using expert knowledge of company operations and savvy communication skills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Organized files and completed paperwork for each service action.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Contributed to team by taking on additional shifts during peak times, ensuring smooth store operations.
- Delivered prompt service at checkout, reducing guest wait times.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
Customer Service Representative III
Blue Cross and Blue Shield
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical/Surgical Assistant
Sinus Relief Center
02.2017 - 11.2020
- Maintained current and accurate medical records.
- Scheduled appointments for providers based on optimal patient loadstone clinician availability.
- Enhanced office by handling numerous callers per day.
- Escorted patients to exam rooms.
- Performed CT Scans.
- Collected histories, vitals and current complaints via patient interviews . Obtained pre- and post- treatment vital signs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized , restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhanced team efficiency.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Performed and documented pre-surgery and post-surgery sponge, instruments and needle count.
- Oriented and trained new staff on proper procedures and policies.
Supervisor
Hudson News Distributors LLC
07.2014 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Delegated tasks to others on grooming team.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Trained team members in successful strategies to meet operational and sales targets.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education
Medical Assistant - Science Education
Brightwood College - Las Vegas
Las Vegas, NV11 2016
Associate Of Science -
College Of Southern Nevada
Las Vegas, NV2015
Skills
- English and Spanish fluent
- Excellent communication skills
- CPR certified
- Medical office administration
- EMR / EHR
- Monitoring patient progress
- Patient transportation
- Compassionate caregiver
- Adaptable
- Efficient and reliable team player
- Emergency procedures understanding
- Bloodborne Pathogen training
- Hazardous chemical training
- Cleaning techniques
- Inventory replenishment
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Updating logs
- Closing tickets
- Verbal and written communication
- Coordinating urgent deliveries
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Resorts World Las Vegas
03.2024 - Current
Customer Service Representative III
Blue Cross and Blue Shield
05.2022 - 06.2023
Medical/Surgical Assistant
Sinus Relief Center
02.2017 - 11.2020
Supervisor
Hudson News Distributors LLC
07.2014 - 11.2016
Associate Of Science -
College Of Southern Nevada
Medical Assistant - Science Education
Brightwood College - Las Vegas
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