Yully Rodriguez
Brooklyn,NY
Summary
Bilingual healthcare professional with extensive experience in patient billing, insurance verification, medical office administration, and facility management. Demonstrated expertise in managing complex billing workflows, resolving discrepancies, and maintaining accurate financial documentation. Adept at coordinating with multidisciplinary teams to ensure efficient operations and deliver exceptional patient service. Strong organizational, communication, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Hospital Care Investigator
Bellevue Hospital Center
New York, NY
04.2018 - 01.2026
- Managed complex patient billing issues by verifying insurance eligibility, authorizations, and processing claims for payment.
- Reviewed and resolved discrepancies in insurance claims by analyzing the Explanation of Benefits (EOB) and applying policies for appeal or resubmission.
- Ensured timely billing processes and resolved issues with payment delays or denials through effective communication with insurance companies and patients.
- Performed cash posting and tracked payments to ensure accurate financial records.
- Collaborated with team members and supervisors to improve billing processes and minimize claim denials.
- Maintained structured follow-up on outstanding accounts, ensuring timely resolution of issues.
- Reported billing inconsistencies to management for proper handling, ensuring transparency in processes.
- Reviewed medical records for accuracy and completeness.
- Collaborated with other departments within the hospital to ensure quality of care standards were met.
- Analyzed data from patient surveys to identify areas needing improvement in care delivery.
Medical Office Assistant
Metropolitan Hospital Center
New York, NY
09.2013 - 04.2018
- Registered patients and collected essential insurance information, verifying accuracy to ensure proper billing.
- Processed medical insurance claims and payments, maintaining precise patient records.
- Aided in resolving billing questions and inquiries from patients, improving communication regarding financial status.
- Worked closely with insurance companies to follow up on outstanding claims and ensure that all payments were received.
- Assisted in handling administrative tasks such as filing, copying, and faxing to support efficient office operations.
- Completed required paperwork, ensuring compliance with hospital and insurance policies.
Education
Associate of Science - Liberal Arts and Sciences
Borough of Manhattan Community College
Skills
- Crisis Intervention & De-escalation Techniques
- Patient Care & Advocacy
- Electronic Medical Records (EMR) Proficiency
- Strong Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Organizational & Multitasking Abilities
References
Available Upon Request
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Hospital Care Investigator
Bellevue Hospital Center
04.2018 - 01.2026
Medical Office Assistant
Metropolitan Hospital Center
09.2013 - 04.2018
Associate of Science - Liberal Arts and Sciences
Borough of Manhattan Community College