YULMA VERGARA
Garland,TX
Summary
Results-driven professional with a proven track record of optimizing customer service operations and consistently surpassing targets. Demonstrated expertise in project management, data analysis, and fostering customer engagement. Fluent in Spanish with a strong aptitude for technology, adept at adapting to emerging trends. Seeking a dynamic role to leverage expertise in supply chain solutions and drive operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
C.H Robinson
06.2015 - Current
- Uses SQL for data analysis to optimize shipment capacity, achieving 100% on-time pickups and 98% delivery success rat.
- Resolves 90% of day-to-day issues through collaboration, ensuring efficient and cost-effective solutions
- Conducts business reviews, driving 15% increase in sales and fostering 20% business expansion
- Oversees customer pricing strategy using internal tech and SMEs, achieving 12% improvement in pricing accuracy and competitiveness.
Sales Logistics Representative
Bear Transportation Services
05.2014 - 06.2015
- Conducted 150+ daily cold calls, surpassing targets and securing timely freight bookings
- Teamed up to improve load efficiency by 20%.
- Established relationships with truck drivers, leading to 15% increase in operational collaboration.
Credit Analyst
Kasmir Fabrics
03.2012 - 05.2014
- Showcased advanced mastery in Microsoft Excel and spreadsheet tools , enhancing financial modeling accuracy.
- Leveraged ERP systems, including SAP and Oracle , for comprehensive financial data management and analysis.
- Partnered with cross-functional teams to achieve 10% reduction in credit loss.
Education
High School Diploma -
Texas Star Point
Fort Worth, TX2010
Skills
- Adaptability and Flexibility
- Enhance written and verbal communication
- Proficient in Microsoft Office Suite and Google Suite
- Data Analysis and Interpretation
- Customer Relationship Management
- Virtual Collaboration (Zoom, Slack, Microsoft Teams)
- Effective Time Management and Prioritization
- Independent Problem-Solving
Certification
- APICS CLTD (Certification in Logistics, Transportation, and Distribution)– Issued 2022
- APICS CPIM (Certified in Production and Inventory Management) – Issued 2022
- APICS CSCP (Certified Supply Chain Professional)– Issued 2022
- CSCMP SCPro Level One | Level Two– Issued 2022
- Hazmat Certification – Issued 2022
- Lean Six Sigma Foundations – Issued 2022
- Lean Six Sigma: Analyze, Improve, and Control Tools – Issued 2022
- Six Sigma: Green Belt – Issued 2022
Accomplishments
- Engages in public speaking and leadership activities for improved communication capabilities.
- Fulfilling roles like Ah-Counter, Grammarian, and Timer during club meetings
Toastmasters International | Team Collaboration Level 2
Additional Information
- English: Fluent (Speaking, Reading, Writing)
- Spanish: Native Language (Speaking, Reading, Writing)
Timeline
Account Manager
C.H Robinson
06.2015 - Current
Sales Logistics Representative
Bear Transportation Services
05.2014 - 06.2015
Credit Analyst
Kasmir Fabrics
03.2012 - 05.2014
High School Diploma -
Texas Star Point
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