Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Yulonda Dobbins

Nashville,TN

Summary

Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.

Reliable Job Title skilled in processing POS system transactions and providing superior customer service. Ready to fulfill opportunity within team by leveraging bakery operations and equipment knowledge.

Overview

3
3

Years of professional experien

Work History

Retail Sales Lead

LKQ Corporation Inc.
Nashville, TN
08.2020 - 07.2022
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Production Manager

LKQ Corporation Inc.
Nashville, TN
01.2021 - 06.2022
  • Resolved issues quickly to maintain productivity goals.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Implemented quality improvement changes to minimize product defect rates.
  • Applied lean practices to balance workflow and eliminate unnecessary steps.

Education

Accounting And Business Management - Criminal Justice

Tennessee State University
Nashville, TN
05.1998

Skills

  • Profitability Assessments
  • Store Policies and Procedures
  • Team Management Understanding
  • Product and Service Knowledge
  • Flexible Hours
  • Customer Loyalty
  • Customer Complaint Resolution
  • Clerical Abilities
  • Staff Oversight
  • Training Program Participation
  • Building Customer Relationships and Loyalty
  • Financial Reporting
  • Maintaining Clean Work Areas
  • Networking Events
  • Employee Performance Management
  • Retail Operations
  • Cash Handling
  • Operating Procedures and Policies
  • Store Display Management
  • Sales and Promotions
  • Customer Service
  • Budgeting and Expenditures
  • Operational Records Review

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Production Manager

LKQ Corporation Inc.
01.2021 - 06.2022

Retail Sales Lead

LKQ Corporation Inc.
08.2020 - 07.2022

Accounting And Business Management - Criminal Justice

Tennessee State University

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Yulonda Dobbins