Hands-on experience managing financial resources and providing exceptional customer service in CCI facility. Resolves problems quickly. Skilled in managing and maintaining a Therapeutic milieu according to policies and regulations.
· Demonstrated leadership and responsibility for service delivery and employee issues.
· Facilitated ongoing shift meetings and trainings.
· Evaluated performance of staff, disciplinary action, and performance plans.
· Trained all assigned employees, attended required trainings, and conducted agency trainings.
· Completed weekly/monthly accountabilities such as weekly schedules, unit assignments, timecards, individual staff supervision and monthly reports.
· Maintained a safe and home like milieu for clients.
· Provided direct supervision for clients and employees in the unit.
· Demonstrate personal integrity and professional demeanor in accordance with the ethics of the agency and profession.
· Responsible for the effective utilization and development of staff to enhance the quality of care for clients.
· Assist in the development and implementation of improvement methods.
· Provide leadership for the planning, implementation, and management of a residential program.
· Provide direct supervision and evaluate the performance of assigned staff.
· Assist in managing the programs budget.
· Implements and monitors quality individual, group and therapy according to the specific treatment plan.
· Serves as a liaison and client advocate with the courts, funding and referral agencies, etc.
· Develop/revises strategies and diverse treatment plans for assigned clients according to their individual needs.
· Complete all required paperwork, e.g., case records, reports/assessments, and service activities thoroughly and in a timely manner.
· Works with Vista Maria programs and community agencies to provide referrals, resources, and related services to clients.
· Represent the agency in the community, and work in collaboration with others to secure needed resources.
· Demonstrate personal integrity and professional demeanor in accordance with the ethics of the agency and profession.
· Regularly plan and facilitate unit and agency meetings.