YULONDA TURNER
Sikeston,MO
Summary
Dynamic and adaptable professional with a proven track record at Drury Hotels Company LLC, excelling in customer service and problem-solving. Leveraged excellent communication and organizational skills to enhance guest satisfaction and streamline operations. Demonstrated a friendly, positive attitude and teamwork, contributing to significant improvements in efficiency and guest experience.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic individual with hands-on experience in customer services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Recent graduate with foundational knowledge Associate of Arts and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
21
21
years of professional experience
1
1
Certification
Work History
QDP
Family Matters Home Services LLC
03.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Home Health Aide
MBA In Home Services
01.2018 - 02.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Daycare Student Worker
Rainbow Daycare Center
03.2005 - 12.2017
- Provided seamless transitions between activities throughout the day by adhering closely to established schedules.
- Enhanced children''s learning experiences by implementing age-appropriate activities and educational games.
- Kept meticulous records of student attendance, immunizations, medication administration, and incident reports according to state regulations.
- Continuously pursued professional development opportunities in order to stay current with best practices in early childhood education.
- Collaborated with other daycare staff members to create a cohesive team focused on providing high-quality care and education for all students.
- Observed student interactions during playtime, using these observations to inform future lesson planning and individualized support strategies.
- Strengthened classroom management techniques by consistently enforcing established routines and expectations for behavior.
- Assisted in maintaining a safe, clean, and nurturing environment for all daycare students.
- Fostered strong relationships with parents through open communication channels, including parent-teacher conferences or informal checkins.
- Provided one-on-one support for students with unique needs or challenges, tailoring individualized strategies for success.
- Supported lead teachers in developing daily schedules and curriculum plans to promote cognitive and social growth.
- Promoted inclusivity within the daycare setting through consistent reinforcement of respect and empathy among students.
- Contributed to a positive learning environment by modeling appropriate social behaviors and reinforcing good manners among students.
- Encouraged healthy habits among students by incorporating physical activity into daily routines and serving nutritious snacks at designated times.
- Aided in preparing materials for classroom lessons, ensuring that all resources were readily available when needed.
- Monitored student behavior to ensure safety and adherence to daycare rules, addressing issues promptly as needed.
- Assisted in planning special events such as field trips, parties, or performances to enrich the overall daycare experience for students.
- Improved communication between parents and staff by providing regular updates on student progress.
- Supported student learning by providing guidance during small group activities, ensuring that each child had the opportunity to participate fully.
- Increased student engagement with hands-on activities designed to foster creativity and problem-solving skills.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Encouraged children to develop healthy social and emotional skills.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Introduced children to educational games and activities to boost learning.
- Worked with children to develop good cognitive, physical and language skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Liaised with parents and guardians to discuss child progress.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings, and any medications administered.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created and implemented activities to promote language development.
- Documented children's growth and development.
Guest Service Representative
Drury Hotels Company LLC
01.2003 - 03.2005
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Negotiated with vendors for supplies and services, achieving cost savings while maintaining quality.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Improved team efficiency with thorough training on customer service protocols.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Streamlined reservation handling, significantly reducing wait times for guests.
- Implemented guest feedback system to gather insights for service improvements.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Collaborated with marketing team to promote special offers and packages, driving occupancy rates.
- Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Maintained accurate and up-to-date records of guest information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Assisted with luggage handling, valet services and concierge services.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Education
Associate of Arts -
TRCC
Sikeston Mo 05-2005
High School Diploma -
Sikeston Sr High School
200 Pine Sikeston Mo05-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with co workers in the development increased daily living skills for our clients.
- Achieve daily living skills by introducing modeling demonstrations for daily tasks.
- Achieved success by completing daily tasks with accuracy and efficiency.
- Supervised team of 250 staff members.
- Documented and resolved issues which led success .
- Achieve increased skills through effectively helping with goals .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
- Basic Life Support Certification (BLS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
QDP
Family Matters Home Services LLC
03.2022 - 05.2024
Home Health Aide
MBA In Home Services
01.2018 - 02.2022
Daycare Student Worker
Rainbow Daycare Center
03.2005 - 12.2017
Guest Service Representative
Drury Hotels Company LLC
01.2003 - 03.2005
- Home Health Aide (HHA) Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
- Basic Life Support Certification (BLS)
Associate of Arts -
TRCC
High School Diploma -
Sikeston Sr High School
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