Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yultia O'Neal

White Plains,MD

Summary

Experienced in Human Resources, Building Services, Executive Correspondence Specialist, and Management Analyst with 20+ year's of professional experience, skilled in budget execution, space management, human resources, contracting, and other technical skills and experiences. Detail-oriented team player with strong organizational skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mgmt and Program Analyst (Lead Correspondence Ana)

Department of Transportation Federal Aviation Adm
04.2024 - Current
  • Facilitate effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Monitor program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Train and assist team members on new software tools, improving overall productivity and efficiency.
  • Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
  • Spearheaded development of a new correspondence communication process, significantly improving accuracy and reliability of the correspondence workflow. Since implementing the new process we have not been on the overdue FAA Executive Secretariat overdue list.
  • Serve as the Freedom of Information Act (FOIA) point-of-contact for all request received from the Disclosure and Appeals Branch.
  • Collaborate with team members to achieve shared goals within tight deadlines, ensuring efficient workflow management.
  • Managed high volumes of correspondence, ensuring timely responses and resolution of issues.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Manage and maintained efficient, well-organized digital filing system.
  • Communicate with executives about Data calls and urgent correspondences from the Executive Secretariat office.

Management Analyst

Office Of Chief Finan Department Of Transportation
04.2018 - 04.2024
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Created and optimized records management strategies to coordinate and protect information.
  • Evaluated current processes to develop improvement plans.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Processed Human Resource actions in FPPS and WTTS systems for vacancies, within-in-grade increases, performance rating awards, separations, and other actions as needed.
  • Update and monitor budget execution tasks consisting of tracking, reporting, financial data updates.
  • Maintain awareness of financial operations and program activity during annual operating year, provide recommendations as necessary on unusual transactions; forecast estimated budgetary requirements.
  • Process and reconciled all government purchase card activities for all RCFO employee's; and provide back-up support for Administrator's office as needed.
  • Serve as Contracting Office Rep (COR) contracting support for FRA's administrative support and travel office.
  • Prepared numerous Statement of Work, Statement of Objectives, acquisition plans, market research, and other supporting documentation.
  • Organize and arrange office-wide training sessions.
  • Participate in G-invoicing financial system demos for upcoming agency live use of financial system to replace our previous financial system.
  • Serve as program point-of contact for all FOIA related matters concerning grants, financial reports, and historical related records.
  • Adjust financial plans and provide long range solutions to complex financial issues to attain agency objectives.
  • While on detail, I assisted with GovTrip and E2 travel system during staffing transition. In addition to, providing day to day E2 support as primary contact.
  • Improved operational efficiency by streamlining processes and implementing best practices in management analysis.

Support Services Specialist

Department of Transportation
01.2013 - 04.2018
  • Coordinated with Federal and local government to provide resources to internal and external customers.
  • Determined needed and relevant interventions based on each customer cognitive abilities and current needs.
  • Assisted in developing contract proposals to support facility support initiatives.
  • Facilitated activities to bring staff awareness of agencies policies and procedures on support services requirements.
  • Facilitated communication between clients and other service providers.
  • Administered and tracked General Services Administration (GSA) Federal payments for Headquarter and regional office occupancy agreements. Served as the primary Contracting Officer Representative.
  • Presented reports and briefings for senior management on current and future year program expenditures and obligations for FRA's support functions and activities.
  • Assisted in conducting assessments to identify key areas of service needs for reasonable accomodations according to American Disability Act guidelines.
  • Prepared and coordinated overall funding for all FRA's leased space in Headquarters along with eight regional offices.
  • Collaborated with GSA staff members on layouts and specifications for architectural design criteria, unique space ADA compliance.
  • Served as the Program Manager for all Space and Facility related matters for FRA's organizational Space requirements.
  • Developed comprehensive web-based easy to use hoteling workspace for FRA's employee to utilize for scheduling of daily workspace.
  • Managed workload of contractor support on daily basis.
  • Worked closely with the Office of the Secretary, Building Management staff to ensure renovation and projects were completed in timely manner, to support FRA's goal and objectives.
  • Facilitated effective communication between customers and development teams, ensuring timely resolution of reported issues.
  • Served as the Personal Property inventory management for all IT assets within the organization, maintaining accurate records to prevent loss or misuse of resources effectively.
  • Managed a high volume of on-going support tickets while maintaining professionalism under pressure, leading to increased client satisfaction ratings.
  • Participated in the development of organizational strategies that directly impacted the success of the Support Services department's goals and objectives.
  • Trained junior support specialists on DOT policies and best practices, fostering teamwork and improving overall departmental performance metrics.

Education

Key Executive Leadership Program - Organizational Leadership

American University
Washington, DC
04.2019

High School Diploma -

Fairmont High School
Capitol Heights, MD
06.1988

Skills

  • Web Browser Software
  • Oracle PeopleSoft
  • Organizational Systems
  • Effective Customer Service
  • Microsoft SharePoint
  • Microsoft Dynamics
  • Project Management
  • Customer Service oriented
  • HR Initiative Coordination
  • Microsoft Access
  • Organizational Development
  • Microsoft Office Suite
  • Financial Statements
  • Microsoft Excel
  • Contractor Performance Assessment Reporting System (CPARS)

Certification

  • COR 2 Training certified
  • Appropriation Law, PowerPoint, Excel, MS Outlook, GSA SmartPay Purchase Cardholder, Budget Execution, Contractor Performance Assessment Reporting System, Delphi, PRISM, DOT FPPS WTTS training, and Castle.
  • Property Management for Custodial Officers, and Property Accountability: The Life Cycle


Timeline

Mgmt and Program Analyst (Lead Correspondence Ana)

Department of Transportation Federal Aviation Adm
04.2024 - Current

Management Analyst

Office Of Chief Finan Department Of Transportation
04.2018 - 04.2024

Support Services Specialist

Department of Transportation
01.2013 - 04.2018
  • COR 2 Training certified
  • Appropriation Law, PowerPoint, Excel, MS Outlook, GSA SmartPay Purchase Cardholder, Budget Execution, Contractor Performance Assessment Reporting System, Delphi, PRISM, DOT FPPS WTTS training, and Castle.
  • Property Management for Custodial Officers, and Property Accountability: The Life Cycle


Key Executive Leadership Program - Organizational Leadership

American University

High School Diploma -

Fairmont High School

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Yultia O'Neal