Yumaisy Rodriguez Alvarez
Tampa,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver
Self Employed Services
08.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
HHA
Serene Home Care
06.2018 - 08.2021
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and preferences of the client.
- Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Front Desk Receptionist
Tampa Bay Family Clinic
04.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Bachelor of Science - Register Nurse
Interamericana Guayama in PR
Puerto Rico06-2023
Skills
- Bathing Assistance
- Meal Preparation
- Errands Running
- Housekeeping tasks
- Personal Hygiene Assistance
- Compassionate Caregiving
- Dressing and grooming
- Toileting support
- Vital signs monitoring
- Emotional Support
- Communication abilities
- Nutrition management
- Ambulation Assistance
- Patient Care
- Time Management
- Customer Service
- Listening Skills
- Team Collaboration
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Effective Planning
- Task Delegation
Certification
- Infection Control
- Child Abuse
- HIPPA
- OSHA
- CPR and AED Training (BLS)
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Driver
Self Employed Services
08.2021 - Current
HHA
Serene Home Care
06.2018 - 08.2021
Front Desk Receptionist
Tampa Bay Family Clinic
04.2017 - 07.2018
Bachelor of Science - Register Nurse
Interamericana Guayama in PR
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