Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yumaita Abelgas

Murrieta,CA.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Reservation Supervisor

Pechanga Resort Casino
06.2022 - Current
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Assists in sales forecasts and schedules to reflect desired productivity targets.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Reservation Group Coordinator

Pechanga Resort Casino
08.2021 - 06.2022
  • Accountable for building and maintaining rapport with clients, establishing quality service is provided from initial receipt through the group’s departure securing repeat business
  • Meticulously reviews all group contracts for accuracy while maintaining communications with all hotel operations departments applicable to ensure quality standards are met
  • Thoroughly assesses and processes billing transactions for group members and group accounts
  • Responsible for handling all transient reservations, faxes, emails, telephone inquiries and cancellations in an attentive, courteous and efficient manner.

Reservation Attendant

Pechanga Resort Casino
04.2019 - 08.2021
  • Responsible for comprehensive knowledge of property offerings, locations, amenities, and services provided
  • Assists clients with planning and booking reservations efficiently and courteously while ensuring that all pertinent information is documented within the system
  • Aid in rectifying customer complaints, such as missing reservation and room charges room charges, in a courteous manner to satisfy the customer
  • Manage incoming calls for the reservation department, as well as direct calls to appropriate departments in a courteous and professional matter.

Inventory Control Associate

Army and Air Force Exchange Service
02.2012 - 03.2015
  • Ensured each customer received outstanding service by establishing a friendly environment through pleasant greeting and acknowledging furniture related concerns
  • Managed inventory levels by ensuring timely replenishment of merchandise, minimizing merchandise outages
  • Maintained knowledge of the AAFES inventory management and store system, while keeping current in business programs and retail practices
  • Interviewed and worked closely with vendors to obtain desired products.

Jewelry Secretary

Kevin Jewelers
03.2008 - 07.2010
  • Compiled weekly merchandise records including shipping and receiving invoices for quarterly financial reports
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining 100% accuracy
  • Managed numerous responsibilities with minimal supervision, including customer relation management, marketing strategies focusing on achieving company quotas
  • Worked diligently as a team member performing cashier duties, product assistance and providing excellent customer service by assisting with store and product complaints.

Education

Bachelor of Science - Public Health

National University
La Jolla, CA

Skills

  • Ability to recognize issues and formulate solutions
  • Able to critically evaluate processes and improve current operations
  • Creative problem-solving ability and consultancy mindset
  • Proven ability to take initiative to achieve goals
  • Strong Microsoft Office applications skills

Languages

Spanish
Full Professional

Timeline

Reservation Supervisor

Pechanga Resort Casino
06.2022 - Current

Reservation Group Coordinator

Pechanga Resort Casino
08.2021 - 06.2022

Reservation Attendant

Pechanga Resort Casino
04.2019 - 08.2021

Inventory Control Associate

Army and Air Force Exchange Service
02.2012 - 03.2015

Jewelry Secretary

Kevin Jewelers
03.2008 - 07.2010

Bachelor of Science - Public Health

National University

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Yumaita Abelgas