Yumeka Dilunga
Shawnee,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Data Entry Industry. Solid team player with outgoing positive demeanor and proven skills in establishing a rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly communicative professional with more than 5 years of expertise as Concierge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Concierge
The Village At Mission
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing, and filing documents
- Restocked supplies and submitted purchase orders to maintain stock levels
- Assisted with onboarding new clients and securing paperwork completion
Data Entry Clerk
Quest Diagnostics
03.2021 - 04.2023
- Placed day to day orders for Clients
- Completed data entry tasks with accuracy and efficiency
- Entered data into various computer systems accurately using Microsoft Office Suite
- Verified accuracy of data entered into system to produce error-free reports
- Followed established procedures to enter and process data correctly
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Created and maintained data entry logs to track data entry activities
- Developed and maintained databases to store customer information
- Placed orders for rush or stat delivery as well as regular ground transportation
Guest Service Representative
Extended Stay Hotel
04.2018 - 02.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
Customer Service/Data Entry Operator
Hiland Diary
10.2018 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered orders in AS400 System
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Inbound/Outbound Calls
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Wichita High School North
Wichita, KS05.1995
Skills
- Management Interaction
- Hospitality Management
- Clerical Support
- Business Correspondence
- Credit Card Processing
- Good Listening Skills
- CRM
- POS Systems Expert
- Personal Information Protection
- Billing and Payment Processing
Timeline
Concierge
The Village At Mission
06.2022 - Current
Data Entry Clerk
Quest Diagnostics
03.2021 - 04.2023
Customer Service/Data Entry Operator
Hiland Diary
10.2018 - 03.2021
Guest Service Representative
Extended Stay Hotel
04.2018 - 02.2022
High School Diploma -
Wichita High School North
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